Field Service Manager

2 weeks ago

Delta, Canada Quench Full time

**About Quench**

**About Culligan**

**About the Role**

Reporting to the Director of Field Service & Supply Chain, the Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region.

**Key Responsibilities**:

- Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
- Provide continued technical training for all Field Service Technicians under their purview.
- Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.
- Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
- Analyze service data to identify trends and areas of improvement
- Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
- Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding
- Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives
- Accountable for the achievement of KPIs and productivity goals set for their team
- Support the Director of FS & SC on various FS & SC initiatives

**What you need to be successful**:

- Bachelor’s degree in business management, or equivalent experience in operations, logistics, warehouse management.
- 2-4 years of progressive experience overseeing a field operations team required
- Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
- Strong leadership and team management skills required
- Valid driver’s license in good standing
- Forklift Certified preferred
- Experience with Microsoft Office Suite with intermediate to advance knowledge in excel

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