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Program Manager
2 weeks ago
Program Manager
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary
Within the Department of Family Medicine, the Queen’s Family Health Team (QFHT), Belleville site, is a multidisciplinary team of health care professionals who provide primary health care services to the Belleville community. As an academic teaching centre, the Department trains future family physicians and conducts research in issues of primary health care delivery. QFHT is comprised of a number of medical practices and provides for a diverse, client centred work environment for all its employees. QFHT provides primary health services to rostered patients while modeling safe, efficient and collaborative clinical processes to Family Medicine residents and other health professional learners.
Reporting to the QFHT Clinic Manager administratively, and the Belleville Queen’s FHO Lead Physician functionally, the incumbent is responsible for the development, coordination, planning, information management, communication, and evaluation of patient clinical programs in Belleville. The Program Manager is a key member of the QFHT management team, providing strategic leadership, direction and professional oversight to regulated and unregulated health professionals on the team. The incumbent contributes to the University’s efforts to enhance equity, diversity and inclusivity, while contributing to the shared mission of the Department of Family Medicine. The incumbent is responsible for the day to day clinic operational activities, budget development and management, human resource supervision, and fostering an environment of continuous quality improvement.
Duties may vary depending upon Department and Ministry of Health priorities.
**Job Description**:
**RESPONSIBILITIES**:
- Manages the QFHT, Belleville site which includes the day to day clinical operations, allied health and clerical staff, program and service delivery, resource allocation, information technology coordination, and collaboration with the FHO physicians.
- In collaboration with the QFHT Clinic Manager, manages the Belleville site budget, and submits quarterly activity reports per Ministry of Health requirements.
- Develops, reviews and updates patient services and programs in collaboration with the Belleville physicians, allied health professionals, and community stakeholders (ie., Public Health, hospital, regional health authorities).
- Plans, prioritizes and manages work, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, organizes and leads staff recruitment committees, and makes recommendations regarding employee selection.
- Manages staff performance by establishing performance standards, reviewing and evaluating performance, and conducting formal performance reviews on an ongoing basis.
- Represents the Belleville site on various primary health care committees, working groups (ie., Ontario Health Team), and regional activities (ie., Covid-19 immunization clinics).
- As an expert user of the Electronic Medical Record (Oscar), acts as a resource for staff and provides training and support to clinic staff.
- Promotes and fosters a collaborative work environment.
- Maintains confidentiality in all aspects of patient, staff and organization information.
- Other responsibilities as assigned in support of the QFHT and Department.
**REQUIRED QUALIFICATIONS**:
- Undergraduate degree in relevant discipline. Masters degree considered an asset.
- Minimum 5 years experience in a clinical setting, preferably working in primary care, community care or acute hospital care.
- Minimum of 3 years experience in a management role with supervisory, budget and service delivery responsibilities.
- Demonstrated experience and skills in a team-based environment.
- Demonstrated ability to lead and implement projects successfully.
- Consideration may be given to an equivalent combination of education and experience.
**SPECIAL SKILLS**:
- Exemplary communication and interpersonal skills. Ability to communicate orally and in writing in a professional manner.
- Sound knowledge of health professional standards and relevant legislation (ie., PHIPA, Nursing and Regulated health professionals Acts, AODA, OH&S Act).
- Ability to lead change, establish priorities to accomplish goals and to organize work in a complex environment.
- Sound knowledge of and understanding of health information software and use of Electronic Health Records (EHR).
- Advanced computer and office skills, including database analysis, presentation development and ability to adapt to emerging te
