Experienced Order Taker/customer Service Consultant
2 weeks ago
kreitmaker is a brick, block, stone, and concrete supplier in Toronto, Ontario - with a wide selection of masonry and landscaping products. We supply quality products to designers, architects, builders, contractors, landscapers, and homeowners across the GTA. We are dedicated to providing high quality products, reliable customer service, and a wealth of knowledge from our team. We work with some of the best suppliers in the industry. We have a new opportunity for an enthusiastic and driven Customer Service Sales Consultant. If you enjoy building relationships with customers, assisting them to find that "wow" piece for their home by directing them to the right department and supporting a retail sales consultant team, then this position is right for you. **Responsibilities**: - Provide excellent communication and customer service that continually exceed customer expectation - Support customers by ensuring inquires have been taken care on time - Creating quotes and specification packages for customers and follow up with the customers along with\ maintain detailed and organized records of quotes, sales, and customer requests - Working with Homeowners, Landscapers, Designers, Architect, and Contractors in helping them select the right product - Respond quickly and with flexibility to adjust conflicting demands in the delivery schedule - Answering telephone calls and responding to customer inquiries or routing calls across the company **Requirements**: - A strong background in the Construction and Masonry Industry is an asset - Strong commitment to customer service (both internal and external) - Experience with Sales with passion and drive to “close the deal” - Able to effectively communicate both verbally and in writing - Strong attention to detail - Experience in maintaining accurate records of all leads, products, and pricing as well as informing potential and existing customers of new products and exciting products - Self-motivated with the desire to succeed while in a fast-paced, and dynamic environment - Able to perform basic calculations and mathematical figures **Working Conditions** - Flexible hours including mornings, afternoons and Saturdays - Overtime as required - Interaction with customers/clients, and the public at large - Extended periods of standing - Hazards associated with working alongside an outdoor environment - Regular exposure to conditions including heat, humidity, and dust - Use of required personal protective equipment must have safety boots or shoes (CSA Green triangle patch and CSA White rectangle with orange Greek letter omega - Ω) **Job Types**: Full-time, Permanent **Salary**: $16.00-$19.00 per hour **Benefits**: - Dental care - Extended health care - Life insurance - On-site parking Supplemental pay types: - Overtime pay Application question(s): - Can you work a rotating 5-6 day schedule (Monday to Saturday)? - Do you have safety boots or shoes (CSA Green triangle patch and CSA White rectangle with orange Greek letter omega)? - Can you reliably commute for shifts starting between 6:00 and 7:00 am? - Do you enjoy customer service, including sales? - Are you comfortable regularly dealing with customers over the phone? Work Location: One location
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