Assistant Store Manager

**Job Summary**

The incumbent contributes to the business’ success by maximizing the customer experience, sales performance, and profitability. They are responsible for the sound operation of the yard in accordance with the company’s vision, mission, and values. You will ensure the sound management of the entire branch in the manager’s absence.

**Main Responsibilities**

Customer Service Management
- Optimize customer service at the highest level.
- Orient all their activities in order to offer the best possible customer service.
- Manage customer complaints.

Human Resources Management
- Lead, structure and delegate tasks to their team according to the company’s values.
- Recruit, develop and motivate the work team in order to exceed customer expectations.
- Provide training for all new employees following hiring.
- Identify high potentials and develop them appropriately.
- Ensure that the employees of the different departments know their products and are efficient.
- Ensure employee succession.
- Perform performance reviews, transfers, promotions and reprimands, to ensure that employees are growing positively within the organization.
- Foster accountability and a good team spirit within the branch and with the whole company.
- Always be an ambassador of good health and safety practices.

Operations Management
- Communicate the yard’s needs and concerns of the Manager.
- Share and discuss any innovative ideas.
- Ensure that operational priorities support the company’s strategic and tactical goals (communication, coordination and teamwork).
- Be on the lookout for and share the various market trends in Quebec.
- Understand where we are in the market as well as the strengths and challenges of this market (MOFF-SWOT Analysis).
- Ensure that operations within their establishment exceed customer expectations.
- Ensure compliance with branch policies and procedures (delivery man’s manual).
- Review the results of operational controls (audit) to ensure continuous improvement of lumber yard operations using the various available dashboards.
- Plan, organize and direct the execution of business loan and branch strategies.
- Orient their activities to achieve the perfection of the yard in terms of cleanliness, appearance, and inventory.
- Prevent losses.
- Ensure and maintain the implementation of all OHS components.
- Maintain rolling stock in terms of maintenance and repair and ensure profitability.
- _ Supervise distribution _operations._
- Participate in various feasibility and profitability analyses.
- _ See to the optimization of delivery routes._
- _ Participate with transportation support in the management of breakdowns caused by transportation and find the necessary corrective measures._

Budget Management
- Achieve sales, payroll, expenses and profitability objectives while minimizing related costs.
- Maximize the workforce’s productivity.
- Prepare and follow up on annual sales forecasts and manage _the yard’s budget_;
- Interpret financial reports and act when necessary following certain results.
- _ Carry out financial planning and the yard’s business plan._

**Required Skills and Qualifications Profile**

**Training/Experience/Certification**
- Have a high school diploma.
- Have a minimum of 2 years of experience in a similar position _in a lumber yard of at least 50,000 square feet._
- _ Have relevant experience in logistics._
- _ Have relevant experience in transportation and delivery management._
- Have experience in merchandizing (an asset).

**Knowledge**
- Have a good command of the French and English languages, both orally and in writing.
- Master the Office Suite;
- Know the Ogasys software (an asset).
- Have a good knowledge of the company’s business sector.
- _ Know the SAAQ load and stowage rules. _

**Required Skills and Abilities**
- Demonstrate leadership, rigour, dynamism, integrity, loyalty and honesty.
- Have negotiation and persuasion skills.
- Be a great listener and have an excellent sense for analysis, and synthesis.
- Be methodical, organized and an excellent communicator.

**Working Condition**s**
- Daytime, evening and weekend work schedule.
- Standing work environment, indoors _and outdoors_.

**Benefits of working at PM**
- A pleasant working environment
- The pride of working for a well-established, growing Quebec company
- Paid birthdays and personal leave
- Modular group insurance plan, including dental and vision care
- Employee Assistance Program (EAP)
- Telemedicine
- Registered Retirement Savings Plan with employer contribution (DPSP)
- Training upon hire
- Career advancement opportunities
- Social activities
- 20% employee discount valid at all Patrick Morin locations and other exclusive discounts
- Work clothes provided

**Patrick Morin**
- Well established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an impressive place for itself in the hardware industry in several regions of Quebec. With 21 branches and more tha