Client Services Co-ordinator

2 weeks ago


North Vancouver, Canada iSkinPure Clinic Full time

Job Type: Part-Time

(Approximately 24 hours per week; Thursdays, Fridays & Saturdays)

We are seeking a warm, professional, and detail-oriented **Client Services Co-ordinator** to join our growing medspa team. As the first point of contact for our clients, you will play a key role in creating an exceptional client experience. You will be responsible for booking appointments, assisting clients with check-in/check-out, promoting and selling skincare products, and supporting daily operations.

**Fluency in both English and Mandarin is required** to effectively communicate with our diverse clientele.

Job Key Responsibilities:

- Greet clients in a professional, friendly, and welcoming manner
- Confirm, reschedule, and follow up on appointments as needed
- Process check-ins, check-outs, and payments
- Provide information about services, skincare products, and promotions
- Upsell or recommend retail products based on client needs
- Maintain a clean and organized front desk and retail area
- Assist with inventory, stocking, and displays of skincare products
- Handle client inquiries or concerns, escalating to clinical staff as needed
- Support marketing efforts (reminders, social media replies, etc. if applicable)
- Maintain client records and confidentiality in compliance with privacy standards

Qualifications & Skills:

- Fluent in English and Mandarin (spoken and written)
- Previous experience in a spa, medspa, beauty, or customer service setting is preferred
- Strong communication and interpersonal skills
- Familiarity with skincare or medical aesthetics is an asset
- Comfortable with point-of-sale systems and appointment scheduling software
- Well-groomed, professional appearance
- Ability to multitask, stay organized, and remain calm under pressure
- Positive, team-oriented attitude

What We Offer:

- Competitive hourly wage (based on experience)
- Staff discounts on services and products
- Training on products and booking systems
- Supportive team and positive work environment
- Opportunities for growth within the clinic

**Job Type**: Part-time

Pay: $20.00-$23.00 per hour

Expected hours: 24 - 30 per week

Work Location: In person



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