Visitor Experience Ambassador

**Position Details**:
**Current Rate of Pay**: Min = $21.39/hr, Max = $24.81/hr
**Employment type**: Temporary Contract
**Duration of employment**: 4 months
**Hours of work**: Variable
**Work location**: Black Creek Pioneer Village
**Division**: Education and Training
**Business unit**: Black Creek Pioneer Village
**Travel**: None
**Remote Work**: None
**About TRCA**:
With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.
TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development.
**How you will contribute as part of the TRCA team**:
The Visitor Experience Ambassador is responsible for delivering exceptional customer service to all visitors of TRCA sites and facilities, by greeting visitors, answering general inquiries, processing gate admissions and providing directions and program information. The Visitor Experience Ambassador is also responsible for site admissions and transactions, sales assistance and transactions using point of sale systems.
**Major Responsibilities**:

- Greets and engage with visitors to TRCA sites and facilities providing directions and program information both in person and by phone
- Maintains a current knowledge of site and facility programs and programs at other facilities as required to ensure effective visitor experience when addressing inquiries
- Process admissions, gift shop sales, snack bar (dependent on location) payments and transactions using point of sale systems
- Cash handling including counting floats and summation of daily sales
- Assist with booking of events as required
- Provides general clerical support and duties, including stocking gift shop shelves as required
- Conducts basic cleaning duties to ensure a neat and tidy environment

**What will you need to succeed**:
Education (degree/diploma/certifications/licenses)
- Minimum pursuing a high school diploma or equivalent

Experience
- Previous experience working or volunteering in a customer service capacity

Knowledge/Skill/Ability - Competencies
- Ability to communicate effectively with tact and courtesy
- Ability to prioritize and take action on the needs of both internal and external customers
- Proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint
- Must be flexible to work all required shifts, including weekends and holidays

**What TRCA has to offer you**:
As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values by demonstrating the following behaviours; integrity, collaboration, accountability, respect, and excellence (icare).
**You will be part of a diverse and inclusive organization that**:

- Makes a positive difference in the communities we serve.
- Fosters high performance and collaborative teams.
- Provides continuous learning and development opportunities.
- Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan - OMERS/OTPP).
- Pregnancy & Parental Leave Top-Up Program.
- Provides unique TRCA Perks.
- Provides flexible work arrangements.
- Offers potential for career growth and advancement.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.
Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Manager of Records and Information, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (437) 880 2308.