IT Help Desk Support

2 weeks ago

Whitby, Canada Stack IT Full time

**Duties**:

- Identify recurring technical issues and perform problem analysis\isolate problems of mínimal to moderate complexity, with general instruction and oversight from team leads and/or management
- Independently investigate and implement solutions to technical issues and be able to communicate with stakeholders at all levels of technical and non-technical skillsets.
- Own and be accountable for issues until resolution, including setting appropriate customer expectations, monitoring progress on referred problems, keeping customers apprised of progress, and collaborating with other teams as needed.
- Escalate issues to the internal L2 team if required, while remaining the primary contact for the customer.

**Knowledge and Experience**:

- Experience with Microsoft 365 and Active Directory support and administration
- Experience with managing I.T assets and workstation reimaging and deployments.
- Experience with IT support ticketing systems and a good understanding of ITIL standards.
- Solid knowledge of I.T best practices, I.T security procedures.
- Understanding of DNS and DHCP.
- Working knowledge of VOIP based phone systems.

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$58,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Desktop support: 3 years (required)
- Communication skills: 1 year (preferred)
- Active Directory: 3 years (required)
- Microsoft Exchange: 2 years (required)
- Window Imaging: 1 year (preferred)
- Fortinet: 1 year (preferred)
- VMWare: 1 year (preferred)
- Basic networking: 1 year (preferred)

Licence/Certification:

- ITIL Certification (required)
- MCSE (preferred)
- Class G Licence (required)

Work Location: One location

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