Assistant Manager Emergency

**Assistant Manager Emergency** - Department:_ EMERG. PAY FOR RESULT - Program:_ Emergency - Status:_ Temporary Full Time 8 Hour Shifts, days,evenings Schedule (Subject to Change) - Location:_ Oshawa - Wage Schedule:_ $49.490 - $67.130 per hour - File Number:_ 2500002222 Reporting to the Patient Care Manager, the Assistant Manager is responsible for ensuring patient care services of the LHO Emergency Department are delivered with high quality, safety and consistency on a daily basis. Through collaboration with the Patient Care manager, the Assistant Manager will participate in overseeing everyday operations with a goal of quality patient centered care, efficient care and ensuring alignment with Lakeridge Health policies. **DUTIES AND RESPONSIBILITIES**: - Plans, organizes, leads and controls the activities of the department including; supporting and promoting a culture of professional growth, responsibility, respect and safety; performance recognition; and instilling an appreciation for the Mission, Vision and Values of the organization. - Ensures staff resources are aligned to deliver complete and consisted patient centered care by: assisting in the recruitment process; overseeing the staffing and scheduling areas to ensure proper process and adherence to collective agreements is occurring; investigating and resolving complaints in regards to scheduling issues; aligning patient care needs to the needs of the department, other departments and external facilities; ensuring adherence to policies, procedures and standards of care; and collaborating with team regarding scheduling, orientation, training and development. - Operationalizes the success of the department by: participating in the grievance process; anticipating and minimizing organizational and unit based barriers; setting performance goals for achieving maximum scope of practice; demonstrating effective working relationships; and partnering with the Patient Care Manager and Clinical Practice Leaders to ensure a collaborative work setting. - Supports the PCM in managing attendance support and ability management activities in conjunction with the designated Occupational Health Specialist i.e. monitoring sick time, leave of absences, and modified work. - Supports the PCM in promoting positive patient relations by investigating patient complaints and compliments with the health care team. - Assists the PCM in the Patient Complaint Management Process. - Identifies, reviews, investigates and supports resolution regarding incidents from the WeCare Reports in regards to Risk and Feedback as well as feedback from patients, families and staff. - Ensure communication to staff in regards to pertinent findings. - Assists PCM in reviewing and completing follow up in the WeCare system. - Ensuring the smooth operation of the department by: daily scheduling and coordination of resources; ensuring ED supplies are adequately maintained; recommending and collaborating in the creation and implementation of policies; and continuously monitoring ED flow to meet benchmarks. **QUALIFICATIONS**: " Current registration with the College of Nurses of Ontario " Baccalaureate degree in Nursing or a health-related discipline; " current BCLS; ACLS; PALS " Canadian Association Nursing Emergency Nursing Certification preferred, " proven significant recent emergency nursing experience. " 1-2 years of ED Leadership experience required " proven evidence of ongoing education (e.g., workshops, seminars, etc.) " demonstrated knowledge of hospital nursing functions and current trends in nursing and health care; " proven flexibility, initiative, independent judgment and ability to be self-directed within scope of responsibility " demonstrated strong organizational skills with ability to prioritize and multi-task " proven effective interpersonal, communication, negotiation and conflict management " proven effective problem solving and critical thinking skills " proven capacity to quickly gain credibility through personal style and professionalism with proven capacity to nurture and mentor others " demonstrated strong presentation skills " demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-service education in this area; " proven good attendance with the capability of maintaining this same standard **CONDITIONS OF EMPLOYMENT**: The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures. Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted. Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months. Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (