Assistant Resident Manager

Purpose
Responsible for maintaining the physical condition of the property to SKPM standards. Responsible for all facilities service, repairs, and leasing. Operate within our standards of safety, high quality customer service and efficient operations.
Main Responsibilities and Activities
**Cleaning**:

- Thoroughly clean lobbies, laundry room and washroom, hallways (corridors), staircases, elevator cab, garbage chute and garbage rooms, including mopping and vacuuming of all floors, runners and furniture using designated chemicals, supplies, and equipment.
- Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops and interiors of washers and dryers.
- Dust all lobby area light shades, table tops, picture frames, and elevator fans.
- Clean and polish all stainless steel.
- Ensure that all suites are thoroughly cleaned when they are vacated. Keep vacated suites well-maintained on a weekly basis.
- Ensure that all outdoor grounds are free of litter and pet debris. All trash/garbage cans are empty.
- Ensure that indoor/outdoor parking are free of litter and pet debris. All trash/garbage cans are empty.
- Regularly inspect all vacant units to confirm clean, ready condition as directed by Property Manager.

**Maintenance & Repairs**:

- Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment.
- Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary.
- Ensure that the building and its environment is clean by completing daily walk through.
- Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.
- Prioritize and conduct minor repairs (plumbing, lighting, etc., as directed).
- Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule.
- Remove old appliances, bring in new (spare) appliances as needed and directed.

**Tenant Relationships**:

- Maintain strong relationships with tenants to reflect superior customer service.
- Ensure prompt service to tenants and prospective tenants.
- Reasonably enforce the landlord’s rules and regulations.
- Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections.
- Deliver any communication, legal notice, or letter to residents.

**Safety**:

- Ensure that all life safety systems are inspected as scheduled and that they are in working order and daily/monthly checklist is completed.
- Inspect all mechanical rooms (boiler, elevator, and electrical rooms, etc.) on a daily basis and daily/monthly checklist is completed.
- Identify, report and schedule rectification of any safety hazard issues within facility and grounds.
- Inspect all sidewalks and driveways during winter season and correct any hazardous conditions and perform daily snow log.

Scope
- Work in close cooperation with tenants, vendors, contractors and Manager, Capital Projects.
- On-call rotation for buildings within area as per schedule and respond to emergency within 15 minutes maximum time frame.
- Other duties as assigned.

**Qualifications**:
Education
- Minimum - High school Diploma (Grade 12)

Experience
- Preference: 3 to 5 years of technical and practical experience.
- Preference: Previous experience as Assistant Resident Manager.

Skills and abilities
- Actively support SKPM’s values of: Honesty, Integrity, Respect, Trust.
- Motivated to learn more and grow within this position.
- Looks for ways to improve processes.
- Strong customer service orientation.
- Patient with the ability to listen to others.
- Takes initiative.
- Has a high tolerance to stress.
- Respectful of and compliant of rules and regulations (especially concerning safety).
- Sound judgment & decision making competencies.
- Strong planning and organization.
- Attention to details.

**Special Requirements**:
Ability to stand and walk for extended periods. Ability to frequently stop, bend, and kneel. Ability to lift and move objects that weight up to 50lbs. Work is performed both indoors and outdoors in a variety of environmental conditions.
INDHP
Thank you for your interest in Sterling Karamar Property Management.