Group Operations Coordinator

1 week ago

Etobicoke, Canada Jonview Canada Full time

**values**

**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our client and supplier partners with a commitment to each other.

**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.

**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.

**Key Responsibilities**

  • Activation of groups in the CCRS system (final revision of programs with quotations)
  • Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
  • Management of passenger lists (names, modifications, etc.).
  • Management of deposits with different suppliers.
  • Sending passenger lists to different suppliers.
  • Take calls from guides during problems on the road and follow up on problem resolution.
  • Invoicing of files.
  • Reading customer reviews.
  • Respond to customer disputes after their return to Europe.

**Position Requirements**

  • College diploma or relevant experience in the same position
  • 2 years of experience in a receptive in Canada
  • Bilingualism an asset (French and English - spoken and written)
  • Dynamism, autonomy, and team spirit
  • Resourcefulness and good stress management
  • Thoroughness and attention to detail
  • Knowledge of Canada's tourism products and geography
  • Knowledge of Word, Excel, and CCRS (an asset)

**Job Types**: Full-time, Permanent

**Benefits**

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Work from home

Schedule

  • 8 hour shift
  • Monday to Friday

Application question(s)

  • What are your salary expectations?
  • Where are you located? This role requires that employees work from the office 1-day per week (if located in Toronto)

**Experience**

  • tourism/hospitality: 2 years (preferred)
  • operations: 2 years (preferred)
  • administration: 2 years (preferred)

**Language**

  • French (preferred)

Work Location: Hybrid remote in Etobicoke, ON

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