Program Assistant Transportation

**Division**:
Transportation

**Important Notices & Amendments**:
The Program Assistant will be required to both in person and remote.

**Temporary Duration**:
Approximate Duration: 1-6 months

**About Us**:
Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that the Niagara Region requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Niagara Region.

**JOB SUMMARY**:
Provide administrative and program support services to assigned Section(s) of the Transportation Services Division, which contribute to the efficient functioning of the Section(s). As a member of a multi-disciplinary team, the Program Assistant provides administrative and technical support to assist in the delivery of programs and services in a fast-paced and challenging environment. In addition, the role provides front-line customer service to diverse customers, partnering agencies and internal staff on behalf of the Division.

**QUALIFICATIONS**:
**EDUCATION**:

- Completion of a post-secondary diploma in business, office administration or equivalent.

**KNOWLEDGE/EXPERIENCE**:

- 2 years of recent related administrative, program support, records, data management, and customer service experience.
- Advanced knowledge, experience and skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook) and the various office equipment is required.
- Demonstrated experience working with team to identify and implement opportunities for continuous improvements.
- Demonstrated experience and proficiency in program specific software/databases (e.g. CMMS), considered an asset.
- Knowledge of Niagara Region’s Corporate Management Records System (CRMS), Enhanced Financial Management Service (EFMS), Time Encoding Software (Kronos/City Works) is preferred.
- Geographic knowledge of the Niagara region and road system (including the 12 Local Area Municipalities) is preferred.
- Knowledge of services provided by the Division would be considered and asset.

**SKILLS**:

- Professional customer service skills and a positive attitude are required.
- Must demonstrate teamwork, open communication, excellence in service, integrity, accountability.
- Excellent communication and interpersonal skills, to respond to the diverse needs of internal and external customers in a fast-paced and challenging environment is essential.
- Proficient ability to develop and produce correspondence, documents, reports, financial records and record retention is required.
- Requires accuracy and attention to detail in creating documents/records, along with advanced proof-reading and grammar skills.
- Record/data management knowledge, including file management and using databases is essential.
- Time management and organizational skills, with ability to manage and reprioritize work with demands, interruptions/ distractions under tight timelines.
- Ability to work both independently and to function effectively as a member of a multidisciplinary team.
- Demonstrated problem solving skills, utilizing available tools/resources to assist customers with inquiries.
- Knowledge of cash handling, use of a Point of Sale (POS) machine, and familiarity with accounts receivable processes, controls and posting to an accounting system is considered an asset.

**SPECIAL CONDITIONS**:

- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
- Required to take minutes for committees consisting of staff, public and members of Council (during regular business hours, as well as evening meetings).
- Must be able to work flexible hours including evening hours, notice of shift changes will be provided in accordance with the collective agreement.

**Closing Statement**:
Uncover the wonder of the Niagara Region and join a