Information Technology

7 days ago

Calgary, Canada Calgary Food Bank Full time

The Calgary Food Bank is the first line of emergency food support for families and individuals facing crisis. As the city’s main charitable food hub and the most accessible food bank, we have the capacity to serve families, individuals, and organizations to fight hunger.

**We are currently recruiting a community-minded, team-oriented individual to join our Corporate Services team as an Information Technology and Systems Manager**. This position will be responsible for overseeing IT systems and ensuring technology aligns with organizational goals.

**Key Responsibilities**:
**MSP & Vendor Management**:

- Serve as the primary contact point for the Managed Service Providers, and Application Vendors ensuring that they meet the SLA’s and service expectations.
- Coordinate with the MSP on system upgrades and network security.
- Manage relationships with external IT Vendors and Consultants
- Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates

**Cyber Security & Risk Management**:

- Create and Oversee security policies, backup strategies and disaster recovery planning.
- Ensure Compliance with Cyber Security Frameworks
- Work with MSP to mitigate risks, prevent downtime and respond to security threats.

**IT Project & Change Management**:

- Lead IT projects such as system migrations, software implementations and infrastructure upgrades
- Work with different departments to ensure the smooth adoption of new Technology.
- Provide training and support for staff on IT policies and best practices.

**Process Improvement & Compliance**:

- Implement Best practices in IT management to improve efficiency and service delivery
- Support change management for new systems and tools
- Maintain an Inventory to IT Equipment and Software licenses
- Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies
- Develops relevant metrics, measures and share information across the organization for continuous improvement of operations

**Decision Making and Leadership Capabilities**:

- Handling multiple demands across departments, and effectively communicating priorities and timelines
- Problem solving and diagnostic abilities

**Education and Experience**:

- 3 - 5 years in IT project management or IT management
- Bachelor’s degree in IT, Computer Science or related field (or equivalent experience)
- Knowledge and understanding of goals and the interdependencies of functional departments/groups and ability to lead IT projects/vendors in addressing overall business needs.
- Knowledge of project management process and systems, ITIL/ITSM

**Skills & Capabilities**:

- Experience managing external vendors
- Strong Understanding of cybersecurity principles and IT governance with the ability to translate
- IT concepts into business solutions
- Ability to function in a dynamic information-based environment
- Excellent communication skills

**Working conditions and physical requirements**:
**Benefits of Working at the Calgary Food Bank include**:

- Extended Health Care and Dental Benefit Plan
- Health Spending and Personal Spending Account
- Insurance plan (AD&D, Life and Disability)
- 8% RRSP Matching program
- Employee and Family Assistance Program
- Vacation and Sick days
- On-site gym
- Casual dress
- On-site parking

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