Asst Executive Housekeeper

**Canopy by Hilton Toronto Yorkville - Canada’s **_first_** Canopy by Hilton What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto**

Canopy by Hilton resides within the Lifestyle realm of Hilton Hotels, embodying refined comfort and design, with a sharp connectivity to the neighborhood it calls Home. **Five essential** aspects Canopy embraces for total guest experience, include**:Energizing Comfort, More Included Value, Surprising Extras, The Just Right Room, and Local Know-How.**

Culture is key at Canopy, with team members known as **“friendly enthusiasts”,** who engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s **“Positively Yours” **service culture is a kept Brand promise, delivering a consistent **“positive stay”, **where memories are made, and comfort is guaranteed.

**Canopy by Hilton Toronto Yorkville **is a** **184-room hotel with one restaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

**Position Summary**

**What will I be doing?**
- The
- **Asst.**
**Lead Tidiness Enthusiast** also known as the
- **Asst. Executive Housekeeper**, reporting to the
- **Lead Tidiness Enthusiast / Executive Housekeeper**.

**job overview**

Assists the Executive Housekeeper in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.

**Duties and Responsibilities**
- Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
- Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms, suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s).
- Assist in controlling expenses and minimizing waste in all areas of housekeeping.
- Conduct pre-shift meeting and review all information pertinent to the day’s activities.
- Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
- Interact with outside contacts:

- Guests - to ensure their total satisfaction
- Vendors/Contractors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies - regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
- May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
- May serve as “manager on duty” as required.
- Refer to attached additional job responsibilities and Health & Safety Job responsibilities.
- Assist with other duties as assigned.

**_
ACCOUNTABILITY:_**

This job is second in command in the housekeeping department. Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel. S/he may oversee supervisors.

**QUALIFICATIONS AND REQUIREMENTS**

Minimum: High School Diploma or equivalent. Some college preferred

Two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years