Field Service Technician

**Field Services Technician**

Permanent Full-Time | Kenora, Ontario
- EVERY WEEKEND IS A LONG WEEKEND_

**About FSET Inc.**:
FSET Inc. is an ISO 27001:2022 certified Managed Services Provider based in Northwestern Ontario, serving clients across the Canadian public and private sectors since 1999. We specialize in delivering secure, reliable technology solutions including our patented ConnectedOfficer Program, Verkada video security and access control systems, Starlink connectivity solutions, and comprehensive low-voltage infrastructure. With a 30-person team and 100% Canadian-based support, FSET is committed to excellence in service delivery and employee development.

**Position Overview**:
We are seeking a hands-on Field Services Technician to join our team based in Kenora, Ontario. This is a permanent full-time position for someone who is comfortable on a ladder, skilled with tools, and takes pride in quality workmanship. You will install and maintain physical security systems, connectivity solutions, and low-voltage infrastructure for clients across the public and private sectors—from police services and healthcare facilities to businesses and Lake of the Woods property owners.

This role is ideal for individuals with experience in low-voltage installation, structured cabling, or physical security systems who want to advance their career with a company that values work-life balance, professional development, and quality over volume. Under the supervision of the Field Services Manager, you will represent FSET's commitment to excellence at every client site.

**Key Responsibilities**:

- Install, configure, and maintain Verkada video security cameras and access control systems
- Deploy Starlink satellite internet systems for residential and commercial clients, including Lake of the Woods cottages and remote locations
- Run, terminate, and test structured cabling (Cat5e/Cat6/Cat6a) and low-voltage wiring
- Mount and secure equipment including cameras, access points, network switches, and enclosures
- Perform site surveys and assessments to plan installation requirements
- Document installations with photos, cable labeling, and as-built records
- Troubleshoot and resolve physical connectivity and equipment issues
- Travel throughout Northwestern Ontario and to remote client sites as required
- Maintain professional client relationships and represent FSET with integrity at all times

**Required Qualifications**:

- 3-5 years of experience in low-voltage installation, structured cabling, or physical security systems
- Proficiency with hand and power tools; comfortable working at heights and in various weather conditions
- Ability to read and interpret floor plans, blueprints, and technical documentation
- Strong attention to detail with commitment to clean, professional installations
- Valid Class G driver's license with clean driving record
- Ability to lift 50+ lbs and work on ladders and lifts
- Must be based in or willing to relocate to the Kenora area
- Ability to obtain and maintain an enhanced security clearance

**Preferred Qualifications**:

- Experience with IP camera systems, video surveillance, or access control installations
- CANASA Alarm Technician Course (ATC), BICSI Installer, or manufacturer certifications (Verkada, Axis, Honeywell, Bosch)
- Experience with Starlink or satellite internet installations
- Basic networking knowledge (IP addressing, PoE, network switches)

**What We Offer**:

- Four-Day Work Week: Earned privilege after successful completion of probationary period—Fridays off, protected
- Competitive Compensation: $65,000 - $70,200 annually, commensurate with experience, plus comprehensive benefits
- Benefits Package: Health, dental, and vision coverage; RRSP matching program
- Professional Development: Manufacturer training (Verkada, Starlink) and support for industry credentials (CANASA, BICSI)
- Meaningful Work: Support clients across public and private sectors who depend on reliable, secure infrastructure
- Stability: 25+ years in business, ISO 27001:2022 certified
- Local Career: No relocation to the city required—build your career in Northwestern Ontario

**Work Environment & Location**:
This position is based in Kenora, Ontario, with regular travel throughout Northwestern Ontario and to client sites across the region. You will work at diverse locations including police detachments, healthcare facilities, municipal buildings, commercial properties, and Lake of the Woods residential and cottage properties. Some projects may require travel to remote communities. The role involves both indoor and outdoor work in varying weather conditions.

About Our Clients

FSET serves clients who require the highest standards of reliability and security. Our public sector clients include law enforcement agencies, healthcare organizations, First Nations communities, and municipal governments across Canada. We also support private sector organizations who value the same rigorous approach to