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Customer Service Representative
2 weeks ago
**_About Us:_**
Propel (formerly MoneyKey) is an innovative, online fintech company, committed to credit inclusion by providing and facilitating fair, fast, and transparent access to credit with exceptional service using its proprietary, industry-leading online platform. Through its operating brands, Propel is focused on providing access to credit to underserved consumers who struggle to access credit from mainstream credit providers. Propel is proud to have been able to facilitate access to credit for an increasing number of consumers, helping them move forward in their credit journeys.
Our amazing team has experienced phenomenal growth and thrives on an entrepreneurial spirit, passion, and top-tier talent. We are innovative and have a dynamic workforce which has experienced incredible growth and success. Talent and hard work never go unnoticed, and we believe in succeeding together.
**_ About You:_**
You picture yourself succeeding within a vibrant and entrepreneurial organization where your ideas will be heard, and where you will have an opportunity to showcase your talents and great skills. You are motivated by goals, a self-starter, and a hardworking individual who likes to wear multiple hats. We are seeking a proven, driven team player who is looking to join a fast-paced, high growth, energetic and forward-thinking team.
**Responsibilities**
- Handle inbound and outbound calls.
- Answer existing and potential customer inquiries with accuracy and urgency.
- Generate new leads through inbound calls from interested applicants and set up new accounts over the phone.
- Work as a team to obtain individual and team goals.
**Requirements**:
- High School Diploma or equivalent.
- Minimum of 1 year of customer service or call center experience in a sales environment.
- Excellent verbal and written communication skills in English; Spanish is an asset.
- Good knowledge of Microsoft Office and Internet.
- Demonstrated ability to thrive in a fast-paced and goal-oriented environment.
- Ability to meet and exceed daily quotas and targets.
- Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach.
**Benefits to Joining Propel**
- Growth and opportunity - we pride ourselves on promoting from within
- Incredible company culture
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
**_ Please note: All interviews will be conducted using “Microsoft Teams”._
