Counter Sales

**Position Description: C**ounter

**Reports To**: Branch Supervisor

**Primary Objectives**:

- Provide consistently superior customer service by:

- Filling customer orders quickly and accurately
- Creating a friendly and professional atmosphere
- Developing and maintaining strong and positive relationships with customers
- Demonstrate personal responsibility and accountability daily with regard to attitude, job performance, professionalism and commitment to continuous development
- Support and promote the company’s Core Values of Personal Excellence, Teamwork and Achievement.

**Safety Accountabilities**:

- Use/wear any protective equipment, devices or clothing required by Marks Supply i.e. steel toed shoes or boots, cut resistant gloves, safety glasses, respirators-as applicable to the job
- Report to your supervisor the absence of safety devices or any defect in any equipment/safety device that you are aware of, which could endanger yourself or others.
- Report immediately to your supervisor: any contraventions of the Occupational Health & Safety Act (OHSA) or the Company Safety Policies, any accidents or incidents that occur, or the existence of any hazards you are aware of.
- Operate any necessary machinery or equipment safely in accordance with the safety rules and procedures for that equipment.
- Be aware of the common hazards in this position (following safety procedures and using caution): Ergonomic injuries, trips, slips, cuts, lifting incorrectly, hand/foot injuries, working on ladders
- Keep up to date on the company Health & Safety Policies, follow the policies and procedures.
- Ensure that all safety standards are met and exceeded as outlined in the OHSA and the Company Safety Manual

**Other Key Accountabilities**:

- Service walk in traffic (customers) by entering their order into computer and suggesting (upsell) wherever possible
- Organize customer orders for pick up at the counter
- Process counter returns
- Answer calls and service customers quickly and professionally, demonstrating thorough product and pricing knowledge
- Handle special orders, requests, issues and/or concerns with enthusiasm and efficiency
- Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met; up sell whenever possible
- Participate in pager duties and Saturday counter shifts as scheduled
- Support outside sales staff with information regarding a customer's PO, product or pricing information as needed; working as a team to accomplish department and company objectives
- Maintain daily the Call When Complete queue to ensure on-time delivery of required product
- Work with shipping/receiving to ensure product is shipped and received as required
- Communicate with Purchasing to ensure they are up to date with time requirements of orders, and alerting them of large orders that may deplete inventory
- Assist warehouse with order-picking, receiving, shipping or put away as needed
- Assist with customer barbecue days
- Participate in the yearly inventory count
- Ensure that the Counter Zone is replenished daily
- Participate in continuous product training to maintain thorough knowledge of the industry
- Participate in counter promos, preparing showroom for counter days
- Change over monthly specials, including pricing and displays
- Conduct customer polling on various topics as applicable
- Other related duties as assigned

**Requirements**:

- 1-2 years plumbing and/or HVAC industry experience with demonstrated product knowledge
- Excellent interpersonal skills and commitment to customer service to develop and maintain mutually beneficial relationships with our suppliers and customers
- Strong organizational skills to handle multiple calls and complex orders with efficiency
- Ability to work in a team environment to achieve both company and personal success
- Ability to analyze the importance of situations and respond appropriately
- Ability to work in a fast-paced environment with high pressure for results
- Physically agile in order to lift and move heavy and awkward items