Lead, Performance and Resiliency

Payments Canada’s purpose is to make payments easier, smarter and safer for all Canadians. We care deeply about our employees’ well-being and are committed to providing a flexible, hybrid work environment that supports in-person connection and remote work.
|Get to Know Us
We are a unique organization situated at the centre of Canada’s payments ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas, and to navigate industry-level challenges. We adhere to a set of values that in themselves are tensions: Inspire Trust, Build Community and Enable Change.
|Our Culture
We are a collaborative, diverse and passionate group of individuals. We support one another, make impactful contributions to the organization, and develop and nurture meaningful connections across our ecosystem
Come and join us - Where Payments Meets Purpose
| About the role
| What you’ll do
Your responsibilities as The Lead, Performance and Resiliency will include:
**Performance and Resiliency**:

- You will manage and lead performance and resiliency for all projects and programs within Payments Canada delivered under the CDO organization.
- You will align Payments Canada’s business continuity principles and practices with the performance and resiliency framework.
- You are responsible for reviewing design documents, change requests and provide feedback to delivery partners.
- You are responsible for consolidation and harvesting of performance and resiliency requirements from the Real-Time-Rail program.
- You will ensure performance and resiliency integration with solutions delivery, operations enablement and security teams.

**Oversee System Integrator and Vendors**:

- You will oversee System Integrator and solution vendors by reviewing design and build of technology systems, ensuring hardware, software, networking and storage products meet performance and resiliency needs.
- You will oversee all performance testing, perform acceptance and provide sign-off on performance activities.
- You will oversee all resiliency testing including: disaster recovery, perform acceptance and provide sign off on all activities.

**Internal and External Stakeholder Relationships**:

- You will align with joint and industry-facing performance and resiliency dialogues and decisions.
- You will build and maintain effective relationships with all Payments Canada employees, internal and external stakeholders, systems integrators and vendors.
- You will collaborate with technology peers to resolve resource issues and communication to senior leaders and executives.

| Minimum Qualifications
- Post-secondary degree Information Systems or other related field, or equivalent work experience;
- Minimum of seven (7) years of progressive IT work experience related to the high availability, disaster recovery and/or business continuity functions;
- Minimum five (5) years of progressive management and/or leadership experience in a technical environment;
- Demonstrated experience in implementing, applying, and governing IT service continuity management standards and procedures;
- Experience executing a resiliency control framework;
- Extensive experience with stakeholder engagement and management;
- Experience of evolving the testing framework from desktop scenarios to 'live' testing;
- Government of Canada Reliability clearance or eligibility to obtain.

| Preferred Qualifications
- Experience in the financial industry is considered an asset;
- Bilingualism is considered an asset.

| Salary Range
- Based on qualifications and experience: CAD $112,364 and CAD $140,455.

| Payments Meets Purpose - What you can expect from us
- Flexible, hybrid (remote/office) environment;
- Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (If eligible);
- Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employee's with contracts 12 months & over);
- Paid time off: minimum four weeks paid vacation, sick and personal days, December Holiday Shutdown and Cultural Holiday Observance Days;
- 26 Weeks of paid maternity and parental leave top-up;
- Rewards and recognition program;
- Access to Office Gym Facilities;
- Internal and external professional development opportunities;
- Fun team and organizational events;
- Monthly All Staff Forums led by our Executive Leadership Team.

|Our Diversity, Inclusion and Equity Commitment
At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our difference