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Groups - Group Sales Agent
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**About Us**:
**The Opportunity**:
**What You’ll Do**:
- Respond to incoming calls and assist with product and service inquiries
- Up sell and cross-sell on each call, using the key product and promotional information provided
- Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
- Fill-in for Group Sales Representative absences as directed by Supervisor
- Maintain product knowledge and participate in ongoing training
- Other duties as assigned
**What You’ll Need**:
- Up to 1-year in customer service or related experience
- Excellent communication skills and enjoys working directly with customers
- Detail-oriented, organized and capable of multi-tasking
- Demonstrates initiative with problem-solving and decision-making skills
- Ability to work well under pressure, be flexible, reliable & prioritize workload
- Knowledge of Soft Voyage TTS is an asset.
- TICO certification is required.
**What We Offer**:
- Remote and/or Hybrid Work Opportunities
- Great travel perks
- GoodlifeCorporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
