Client Care Associate

2 weeks ago


Edmonton, Canada River City Events Full time

**ABOUT RIVER CITY EVENTS**
**RENTALS. PLANNING. DESIGN. TENTS.**

Since 2007, River City Events has been Edmonton’s trusted full-service event and rental company, proudly serving the city and surrounding areas. From backyard celebrations to high-profile corporate galas, we collaborate with our clients to create unforgettable, personalized experiences. Our success is rooted in exceptional service, creative solutions, and a commitment to excellence in everything we do.

**At River City Events**:

- **We care deeply** about our clients, our team, and our community.
- **We pay attention to detail** because the little things matter.
- **We build authentic relationships** based on trust and respect.
- **We lead with honesty and integrity**—always.
- **We’re accountable** for our actions and take pride in our work.

**ARE YOU AWESOME WITH AN AMAZING PERSONALITY?**

There are many key elements to a successful event, but River City Events' secret is simple—it’s our people. If you are passionate about events and people, we want to hear from you

River City Events is looking for an extremely upbeat, motivated, and energetic Client Care Associate who is creative, professional, approachable, and brings a positive work ethic to everything they do.

This role is about delivering top-tier client service while helping bring events to life You’ll work closely with clients to provide event quotes, process orders, answer questions, and enthusiastically and professionally support the planning process.

**This is a dynamic and interactive role that also includes**:

- Building authentic, long-lasting client relationships.
- Communicating clearly and assisting inquiries through the order desk, phone, web, and direct client contact—ensuring every client feels valued and supported.
- Hitting goals with strong administrative, organizational, and sales skills.
- Bringing your creativity and eye for detail to our clients, showroom presentation and upkeep.
- Jumping into the action—supporting events both in-house and out in the community.
- Bonus points if you're a Microsoft Office pro, have an eye for detail, and love working on a team that brings events to life from vision to execution.

**THE QUALITIES THAT MAKE YOU A GREAT FIT?**

Genuine care for others, strong integrity, natural confidence, polished professionalism, big-picture creativity and vision, and passion for connecting with people.

If you’re ready to join a team where your personality shines and every day brings something new, we’d love to connect with you

Pay: $22.00-$24.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

Expected start date: 2025-05-05



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