Quality Assurance and Food Safety Specialist

**Quality Assurance and Food Safety Specialist** Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience. **Location**: - ** Head Office**:25 Sims Crescent, Unit 1, Richmond Hill ON L4B 1C9 **Responsibilities**: - Conduct internal brand standard, food safety, health and safety assessments using a foundation of consulting, coaching, and training to achieve established outcomes - Work with Operation Team to address root cause of assessment non-conformances and develop / implement effective corrective action plan(s) - Facilitate food safety training and perform follow-up to failed assessments as required (I.e., re-assessments, etc.) - Provide reports and summaries concerning quality assurance and food safety related matters from internal assessments, 3rd party assessments and customer internal assessments - Coach teammates to ensure a safer and healthier workplace environment for everyone including our customers and consumers - Main point of contact for Operation Team and customer to address any quality assurance and /or food safety related concerns - Assist in managing interactions with regulatory authorities, including health inspectors and health departments. - Assist with handling and investigation of customer / consumer complaints - Assist with creation, implementation, continuous improvement and training of food safety / quality assurance policies or procedures - Continuous improvement to all established programs, protocols, and procedures - May be requested to work on special projects and other duties/responsibilities as required on a periodic basis **Qualifications**: - Post-secondary Degree or diploma in a related field (i.e., Food Science, Food Safety, Quality Assurance, etc.) - Minimum 1 year food service, food safety or hospitality industry-related experience - Working knowledge of food safety and quality assurance best practices - Effective English communication skills, written and verbal - Knowledge of French is preferred but not required - Interpersonal skills with ability to influence / build internal and external relationships - Strong organizational and time management skills, attention to detail and accuracy - Able to work well independently and with a team - Ability to lift 25 lbs chest high, stooping, kneeling, crouching, and reaching - Available to work occasional evenings, weekends, and overtime as business needs dictate - Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook - Must possess a valid driver's license and have access to a vehicle as the role requires travel up to 10-15 days per month - Ability to travel within Canada and the United States **Why you should join our team**: - Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way. - Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution. - Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential. - Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs. - Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities. Special consideration will be given to applicants with previous experience working as a; Quality Assurance Specialist, Food Safety Specialist, Food Safety Auditor, Quality Control Inspector, Quality Assurance Coordinator, HACCP Coordinator, Quality Assurance Associate, Food Quality Auditor, Regulatory Compliance Specialist, Food Safety Supervisor, Food Safety Officer, Quality Assurance Lead, Food Quality Control Specialist. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs.