Portfolio Manager

**About what we do**

We make the life of people easier by offering, planning and scheduling all key services required to keep their place clean or organized.

We clean private houses, airbnb apartments and hotels. Additionally, we own a Dry cleaner and a Laundromat through which we offer Dry cleaning and Laundry services to our clients.

We are a 2.5 year old startup and we are growing very fast. We currently employ about 25 people. We speak French, English, Ukrainian, Spanish, Arabic and more.

**The 4 main reasons people work with us**

• To use their natural skill sets, passions or experience for cleaning, organizing, tidying up, design and decoration to help clients in their household chores, in order to make their life easier.
• To sharpen their skills and earn revenue while helping others and having fun doing what they actually love doing.
• To contribute in building something big, with a huge potential and bright future and that changes the way house cleaning and maintenance has been done so far.
• We made the system so flexible that each employee can make his own schedule and change it every week. They can also work on something different every week.

**About the Job**

We are looking for a portfolio manager to join our team and help us grow the business.

A portfolio is a set of clients grouped by various criteria, such as geographic location, type of services needed, etc. A portfolio comes with a Policy Statement we call PPS (Portfolio Policy Statement).

A PPS is a statement that outlines general rules for your work. This statement describes the profile of the clients in your portfolio, their general needs and objectives as well as the strategies that you should employ to meet these objectives. It also clearly identifies the metrics used to measure the performance of the portfolio. Some examples of measures include:

• Portfolio financial performance (Size, Margin, Growth)
• Customer eXperience metrics (NPS, CSAT, CES)
• Operating efficiently (how optimally you use resources like time, people, equipment, inventory and money to serve the business).

As the portfolio manager, your responsibilities include

• **Service delivery**_
• Be the primary point of contact for clients in your portfolio
• Provide outstanding cleaning services to your clients
• Handle client remarks and complaints and ensure customer satisfaction
• Manage the schedule between your cleaning team (s) and your clients
• **Team Management**_
• Form, maintain and motivate your internal team(s) of cleaners
• Working with HR and Operations to ensure the proper training of your team(s) of cleaners
• Propose tools, techniques and and solutions to challenges faces by your teams and the entire company
• **Portfolio Management**_
• As the 1st portfolio manager, work with the executive team to draft your PPS
• Design and implement a plan that will help you deliver on the goals identified in your PPS.
• Prospecting and growing the customer base in your portfolio segment
• Produce and publish weekly reports about the performance of your Portfolio
• Review and update the PPS to keep it up-to-date and in sync with the overall strategy of MYLE
• Participate to various company meetings
• **Technical Knowledge**_
• Master the MYLE cleaning process, techniques and tools to properly support your cleaning teams and provide exceptional results to your clients.
• Spend 20% of your time cleaning and working in the field
• Innovate and continuously improve your own techniques as well as the performance of your team(s).

**Work schedule**

This position is a permanent position, full time.

It does not matter what day and what time of the week you work. Simply make sure you organize your schedule around your clients, your teams and other stakeholders. We strongly recommend that you only work 5 days out of 7, and about 40h a week. Please note that you are not paid per hour and there is no paid overtime.

**Compensation Plan**

We will offer a base salary and the additional compensation will be a percentage of your portfolio margin, no cap.

Since this is a new position and you will be the first portfolio manager at MYLE, you will help us come up with a formula that keeps you motivated and pays very well for your results.

**Critical requirement**

It’s critical that you agree to spend a minimum of 20% of your time working in the field with your own teams as well as with other teams, doing cleaning and other activities of the company. We believe that the only way you can embrace the culture of MYLE and bring maximum value to your teams, your clients and to MYLE is to touch the reality with your own hands.

**About you**

• **Your are the right person if**:_
• You love all or one of the following: cleaning, organizing, tidying up, design, decoration or making other lives easier.
• You have such an exceptional report with people that they love interacting with you
• You are self-organized, autonomous in your work and excellent in time management
• You are e