Client Experience Ambassador

4 days ago

Toronto, Canada Osler Full time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

Osler is currently recruiting for a Client Experience Ambassador to join Osler’s Hospitality Services group. The Client Experience Ambassador will play a key role providing optimum reception and switchboard services to the Firm which requires providing clients and visitors with a point of contact when they telephone or visit the Firm.

**Major Responsibilities**
- Greeting clients/visitors in person, ensuring they are treated in an efficient and expedient manner, informing appropriate person of visitor arrival, and ensuring client needs are met by answering questions and ensuring the provision of requested services (e.g. photocopying)
- Maintains Firm security by ensuring all visitors are properly checked in and provided with visitor tags. Notifies Firm or building security of inappropriate visitors
- Answers all incoming telephone calls to the Firm’s switchboard, properly directs phone calls, takes accurate messages, locates appropriate staff if messages are urgent, answers caller’s inquiries, etc.
- Updates the department’s records pertaining to building orientation, Firm floor plans, internal telephone directory, and keeps all information on Firm personnel up to date by amending appropriate lists including floater schedules, vacation lists, termination files, etc.
- Assists with any urgent requests for additional services to be provided to boardroom meetings
- Performs other duties as required

**Position Requirements**
- Education and Experience_

The position requires a high school diploma as well as five years of experience working in a reception area for a business or professional services firm. A Community College Diploma in business administration or equivalent is an asset.
- Knowledge and Skills_
- Knowledge of a computerized switchboard console
- Professionalism and customer-service skills required to deal with visitors and clients
- Oral communication and interpersonal skills necessary to interact with a number of individuals
- Problem solving skills required
- Ability to work as a team member
- Database knowledge, e.g., access
- Prior experience typing and filing

**Accessibility and Accommodation**

**Background and Reference Checks**

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

LI-CK1

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