Overnight Intake Worker

_**Welcome to Willow Place**_, The heart of our work is healthy relationships. Willow Place provides inclusive, no-cost family violence prevention services, 24-hours, every day of the year to anyone in need of support with situations of family and interpersonal violence (women, men, youth)._

Are you seeking rewarding and challenging work? Willow Place has full-time, part-time and casual entry level employment opportunities available. We welcome diverse skill-sets, experience, and backgrounds including students, semi-retired and retired persons

**Our Approach**
- Trauma Informed
- Harm Reduction
- Strength-Based
- Client Centered

**Sound Good So Far? We’re Hiring**
- Part-time Intake Worker position available now_

**JOB SUMMARY**
The Intake Worker provides intake, crisis line support and practical help for residents on the night shift as well as a variety of administrative services as assigned by the Administration and Human Resource Coordinator and Clinical Supervisor. The Intake Worker understands and is able to support the principles of harm reduction, a trauma-informed environment and a strength-based, client-focused service.

**QUALIFICATIONS**:

- Completed or pursuing post-secondary education or training. Completion of a Human Services Degree or an Administrative Assistant program considered an asset.
- Awareness and understand of harm reduction, trauma, client-centered and strength based counselling and the effects of family violence on women, men and children.
- Demonstrated knowledge of family violence, gender-based violence, oppression and its impact on women, men and children.
- Minimum keyboarding speed with accuracy of 50 wpm.
- Familiar with Microsoft Office Suite and using databases.
- Organizational and time management skills with attention to detail.
- Clear understanding of confidentiality
- Able to work under pressure and with mínimal supervision in a team environment and balance competing demands for time
- Excellent inter-personal communication, written communication and conflict resolution skills.
- Excellent problem solving, decision-making and analytical skills.
- Knowledge of community resources.
- Current Emergency First Aid and CPR Certificate.
- Current Non-Violent Crisis Intervention Certificate.
- Flexible to meet the needs of a 24-hour care facility.
- Satisfactory Abuse Registry and Criminal Record Check.

**MAIN DUTIES & RESPONSIBILITIES**:

- Reception/Administration
- Intake and Crisis Line support
- Client Relations

**RECEPTION/ADMINISTRATION**:

- Answers and accurately directs phone calls and other inquiries positively and professionally.
- Greets residents and guests warmly and positively and ensures an accurate and continuous record of who is in the premises, according to security protocol.
- Stores, tracks and dispenses resident medication.
- Provides word processing and administrative support as required.

**INTAKE AND CRISIS LINE SUPPORT**:

- Completes a structured comprehensive written intake assessment for each caller requesting services.
- Provides information and counselling support to crisis line callers.
- Welcomes new clients and administers intake process including logging all Intake information into the client database.

**CLIENT RELATIONS**:

- Proactively creates a space of unconditional positive regard that allows clients a safe space to focus on their own mental, emotional, physical and spiritual well-being.
- Models healthy relationship behaviors in all interactions in the work environment.
- Competently, respectfully and appropriately deals with aggressive or inappropriate behaviors without personalizing the behavior.

**TEAM RESPONSIBILITIES/STAFF DEVELOPMENT**:

- Adheres to the values and guiding principles of Willow Place.
- Adheres to the agency’s policies and procedures
- Organizes the workload and demonstrates effective time management.
- Participates as a responsible team member by communicating and providing supports to co-worker as required.
- Adheres to the agency’s policy for conflict resolution and maintenance of a respectful workplace.
- Acts as a responsible team member by maintaining clear, direct and respectful communication with team members, other teams and management.

**ORGANIZATIONAL RESPONSIBILITIES**:

- Maintains agency confidence and protects operations by keeping the information confidential.
- Represents Willow Place in a professional manner.
- Uses appropriate mechanisms for resolving internal agency problems.
- Maintains a strictly confidential/professional relationship with clients.
- Engages in regular supervision with the Clinical Supervisor.
- ** Any other duty(ies) as and when assigned by the management**_

**Job Type**: Part-time
Part-time hours: 27 per week

**Salary**: From $20.61 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Night shift

**Experience**:

- intake: 1 year (preferred)

Shift availability:

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