Operations Coordinator

**Company Name**: Moraine Lake Bus Company

**Wage Range**: $65,000/year + Up to $10,000 end of summer bonus + Employee Share Ownership Plan

**Wage Type**: Salary

**Position Type**: Seasonal (May 19-Oct 15)

**Job Overview**:
Moraine Lake Bus Company is adding an Operations Coordinator to our summer team. We provide scheduled bus service to visitors looking to explore Lake Louise & Moraine Lake in summer. We are a fast-growing company with an all-star team. looking for people who are ambitious and get after it.

You will be some of the boots on the ground responsible for the overall smooth operation and day-to-day management of our scheduled shuttle service. This role reports to our operations manager, and works closely with another operations coordinator and our lead driver. This role is a team-based role, and you will be interacting constantly with our rockstar driving team and sales team to ensure shuttles are departing frequently, on-time, and full.

You are comfortable working in a fast-paced, think on your feet type role, and not afraid of ambiguity. Your friends describe you as resourceful & competent. If we were in a 3-world jail cell and only had one call, we would call you.

You have a genuine appreciation for the Canadian Rockies and you know how to stoke this fire in our drivers. You love safely operating vehicles, you’re intimately familiar with HOS regulations and maintenance schedules, and you love teaching staff and the public about the beautiful place we call our office.

**Responsibilities**:

- Ensure all drivers deliver a safe and comfortable experience for guests from start to finish, including completion of pre-trip inspections and safe, attentive driving
- Continually demonstrate excellent customer service to entire team
- Ensure efficient delivery of scheduled itinerary
- Attend, and occasionally lead, required training and staff meetings
- Assist with maintenance schedules for buses, and ensure delivery of buses to/from mechanic as required
- Assist with preparation of HR schedules, taking into account HOS regulations and driver preferences
- Forecast visitor demand to ensure there are enough drivers to keep schedule running at all times
- Move buses to and from Calgary, Canmore, Banff and Lake Louise as required.
- Assist with training of new drivers
- Assist with 1-month reviews for new staff
- Be second in line for emergency calls from sunrise crew, from as early as 3:00am, several days/week. Instances of calls are rare, but on-call availability is required.
- Washing vehicles (as required)
- Work 5 days/week
- Generally be on-site in Lake Louise as much as possible through summer to assist drivers with issues as they arise. Shifts generally start and end in Lake Louise (i.e. driving time is not paid time)

**Compensation & Benefits**:

- $65,000/year + Up to $10,000 end of summer bonus (details contained in employment contract)
- Employee Share Ownership Plan

**Requirements**:
**Experience**:

- Alberta Class 4 Operators License
- Previous operations experience in tourism considered a strong asset
- Previous driving and leadership experience considered an asset

**Knowledge, skills, and abilities**:

- Must be able to communicate clearly and effectively in English
- Customer service focused with an ability to work professionally with the public
- Ability to manage staff in an efficient and friendly manner
- Knowledge of the Bow Valley area considered an asset
- Ability to handle stressful situations in a composed manner
- A genuine appreciation for the Canadian Rockies, driving on scenic mountain highways, and sharing in the enthusiasm of guests from around the world

**Other Requirements, Conditions**:

- Minimum 22 years of age
- Must have reliable transportation to and from Lake Louise (a personal vehicle - public transit is not sufficient)
- Driver’s license in good standing
- Clean driving abstract
- Must be able to legally work in Canada.
- Must be able to pass criminal record check
- Must be able to work schedule which includes evenings, weekends, statutory holidays, and some early mornings

**Staff accommodation may be available**

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $65,000.00-$75,000.00 per year

Additional pay:

- Bonus pay
- Retention bonus

**Benefits**:

- Employee stock purchase plan

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Morning shift
- Weekends as needed

Application question(s):

- Do you have a personal vehicle that you can drive to and from Lake Louise to get to work?
- Do you currently live in the Banff or Canmore? Staff accommodation available for those willing to relocate.
- Do you have previous experience in a similar role?

Work Location: In person

Expected start date: 2025-05-26