On-street Transit Inspector

**Job Description**:
**POSITION PURPOSE**

Reporting to the Supervisor, On-Street Operations is responsible for inspecting and reporting on the operation of conventional, specialized and On-Demand services, including ensuring contractor compliance, monitoring schedule adherence, investigating and addressing customer and contractor concerns, conducting surveys, assisting with inspecting the condition of fleet, on-board technology, investigating accidents and incidents, conducing route assessments and other transit related responsibilities and infrastructures; provides back up passenger delivery service for Transit customers as needed.

**MAJOR RESPONSIBILITIES**
- Monitors transit schedule adherence and conducts contractor audits to ensure efficient operation of service and compliance of performance based contracts.
- Ensures contractor compliance for on-board technology including (tablets, farebox, INIT Driver Command Unit (DCU), PRESTO hand held devices, FOB door alarms, recording devices, microphone systems, destination signs, emergency call buttons) and new technology as provided.
- Liaises and addresses routine operational issues with contractors regarding transit services and driver conduct.
- Examines, documents conditions and recommends repairs; assists in reporting on conditions of transfer locations, passengers, residences and transit stops, Viva stations, terminals, bus loops and transit facilities including: standing areas, shelters, waste containers, benches, and information posts.
- Assists facilities staff in monitoring and reporting winter maintenance progress at transit stop facilities.
- Conducts bus inspections to ensure bus is equipped with proper licensing, safety, regulatory and operational documentation.
- Operates Intelligent Transportation Systems (ITS) equipment for purposes of tracking, maintaining, and reporting on BRT vehicle schedule adherence.
- Liaises with internal stakeholders on all Ticket Vending Machine (TVM) failures and alarms.
- Provides customer service and travel training as needed.
- Investigates and responds to difficult passengers, missing passengers and customer complaints, accidents, fare evasion, vandalism and customers concerns with follow-up and recommendation for corrective measures.
- Operates special bus charters and transfers buses for operations and maintenance purposes, when required.
- Performs other duties as assigned to meet Branch and Departmental objectives.

**QUALIFICATIONS**
- Successful completion of Secondary School diploma or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in transit operations, including inspecting and reporting on the operation of transit services, ensuring contractor compliance, investigating and resolving concerns, demonstrated ability to provide exemplary customer service, monitoring schedule adherence and conducting surveys.
- Valid Ontario Class “CZ” Driver’s Licence driver’s license free of serious offences under the Highway Traffic Act.
- Satisfactory Police Vulnerable Sector Check.
- Ability to obtain first aid certification.
- Demonstrated experience working with persons of disabilities.
- Knowledge of related Legislation, Acts and Standards including AODA, Highway Traffic Act, D-409, Building Code, Q-straints, Occupational Health and Safety Act, Passenger Vehicle and Commercial Vehicle Operators Registration system pertaining to provision of conventional and mobility transit and commercial vehicle services including
- Ability to coordinate and direct personnel during an emergency situation.
- Ability to work outside regular business hours, as required.