Client Experience Coordinator

2 weeks ago

Ottawa, Canada Invest OttawaBayview Yards Full time

**CLIENT EXPERIENCE COORDINATOR**

**INVEST OTTAWA - VENTURE DEVELOPMENT TEAM**

Do you love the idea of working with start-ups? Do you get inspired by helping others succeed? Are you interested in helping build an amazing community?

**JOB SUMMARY**:
Reporting to the Manager, Scale-Up Program, you will ensure our startups are leveraging Invest Ottawa’s business scaling services to maximize their potential. As the first point of contact for companies within our scale-up program, you will be involved in setting culture and making pivotal suggestions for programming improvements and event coordination to engage the ecosystem in a meaningful and impactful way.

**KEY RESPONSIBILITIES**:

- Support Invest Ottawa client companies from onboarding through program completion, including engagement with advisors
- Schedule quarterly check-in meetings with companies and monthly advisor meetings and follow up on identified action items
- Update client information, progress, and key metrics in Microsoft Dynamics
- Lead programming events: manage communications, RSVP lists, food & beverage and technical needs
- Make programming and event recommendations to Venture Development management based on observations and client conversations
- Manage relationships with key stakeholders in the Ottawa entrepreneurial ecosystem
- Represent the Venture Development team at community events
- Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team
- Assemble content and date in preparing communication and reports to client companies, and also internal reports to advisors and the Venture team

**DESIRED SKILLS & EXPERIENCE**:

- Post-secondary education in business management, operations, event management or related discipline
- Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
- Strong commitment to providing exceptional customer experiences for clients, visitors and industry partners
- Clear verbal and written communication skills
- Assertive, confident, flexible, and thrives under pressure
- Excellent organizational, trouble-shooting, and interpersonal skills
- A self-starter that can work under mínimal supervision

**So why should you consider this role?
At Invest Ottawa, you will have the chance to learn about the inner workings of Ottawa’s entrepreneurship, start-up and business community. It means having the opportunity to work to your full potential, surrounded by the best and brightest people. From the physical space to their top-tier health benefits, Invest Ottawa promotes a healthy work-life balance through many employee perks including flexible work hours, annual fitness allowance, employer paid RRSP contributions and professional development, as well as an onsite fresh food cafeteria. It’s a place where you can be proud of the work you do.

At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community.

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