Client Experience Coordinator

Who is Make Space?

Make Space (www.makespace.ca) is a Canadian-owned and operated company that provides storage rentals, shipping container sales, tire storage operations, moving services, and storage real estate investment to our customers across Canada. With a head office in Beautiful British Columbia, we continue to unite multiple brands under one team and expand our footprint nationwide to provide the best services to various customers.

Coast Containers, part of the Make Space group of companies, specializes in shipping container rentals and sales. We proudly deliver flexible, dependable, and customer-first solutions to residential and commercial customers across the country. As part of our team, you will have the opportunity to develop cross-functional skills and grow within the Coast Containers and Make Space network, supported by a collaborative team culture, comprehensive training, and clear pathways for advancement.

Who we are looking for:

We are seeking a Client Experience Coordinator to join our Coast Containers team. In this dynamic and hybrid position, you will manage the full customer journey – from first inquiry to delivery, billing, and post-sale support. You will work across multiple business lines and collaborate closely with our Make Space Storage group of companies to deliver exceptional customer experiences to our quickly expanding customer base.

This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about service excellence, organization, and driving business growth.

Responsibilities

Customer Service & Sales

- Serve as the first point of contact for customer inquiries (phone, email, online chat, in-person).
- Provide quotes, close sales, and proactively follow up to ensure satisfaction.
- Respond to inbound and outbound Zoho CRM leads quickly and professionally.
- Handle troubleshooting and escalations to resolve customer issues.
- Collaborate with the Make Space Storage team to support overflow calls, online chats, and email correspondence.

Dispatch & Logistics Support

- Coordinate with logistics and dispatch teams to schedule container deliveries, pickups, and relocations.
- Communicate with drivers and site contacts to ensure efficient routing and exceptional service levels.
- Support dispatch operations during high-volume periods or when coverage is required.

Billing & Administration

- Prepare and process invoices, contracts, and rental agreements.
- Maintain accurate customer records and data entry into Zoho and related platforms.
- Assist with payment collection and follow up on overdue accounts.

Business Growth

- Collaborate with management to identify and pursue new commercial and residential rentals and sales opportunities.
- Support marketing initiatives and campaigns that drive business expansion.
- Provide customer feedback and market insights to strengthen offerings and service delivery.

Qualifications

- 3+ years of experience in customer service, inside sales, or logistics coordination.
- Experience in rentals, storage, transportation, or containers sales preferred.
- Strong communication, problem-solving, and customer-focused mindset.
- Proficiency with CRM systems (Zoho preferred), Microsoft Office, and online communication platforms.
- Ability to multitask, prioritize workload, and work both independently and collaboratively.
- Highly organized, detail-oriented, and proactive.
- Excellent interpersonal skills with the ability to work effectively across teams.
- Adaptable, resourceful, and able to thrive in a fast-paced, growing environment.
- Strong commitment to accuracy and data integrity.
- Knowledge of dispatch or scheduling software preferred.
- Proficient in verbal and written English; French/English bilingualism is an asset.

Work Schedule: Tuesday to Saturday 12:30 pm to 9:00 pm

Initial Training: Monday to Friday 7:30 am to 4:00 pm