Communicative Disorders Assistant

4 days ago

Windsor, Canada WS Audiology Americas Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._

We are seeking a **Communicative Disorders Assistant**to join our Windsor HearCANADA team providing support at our locations in Windsor (Jackson Park and Cabana Road). This role is a **full-time, permanent** opportunity with the working hours of **Monday - Friday 8:30 - 4:30 pm**. This role will provide support at both of our Kingston locations and as such, access to a vehicle and a valid driver's license is strongly preferred.

**What it is all about**:
As a **Communicative Disorders Assistant** with HearCANADA, you are passionate about the hearing healthcare of our clients. You will provide excellent customer service in assisting with troubleshooting and product maintenance, recognize and capitalize on sales opportunities through various mediums, and act as a HearCANADA brand ambassador in the clinics.

**What we offer you**:

- Competitive compensation package with profit-sharing programs
- Employer-funded benefits (starting on day one) with additional healthcare spending account
- RRSP program + employer matching
- Paid vacation and personal days
- Education Assistance and Health & Wellness programs
- Mentorship and development opportunities

**What you will do**:

- Support customers with basic product maintenance and care, and demonstrate/troubleshoot product features and benefits
- Discuss communicative strategies with customers
- Communicate with customers via telephone for appointment follow-ups, or reschedules
- Leverage knowledge of hearing aid technology and other assistive listening devices to make meaningful recommendations to customers to support hearing health

**What we are looking for**:

- Diploma in Communicative Disorders Assistant from a recognized post-secondary institution, or hold a Hearing Instrument Dispenser designation with the provincial governing body
- 1-2 years’ experience in a similar role or extensive experience working in the clinic with hearing aids (cleans and checks) and customers
- Ability to articulate the specifications on hearing aid technology and assistive listening devices to a diverse clientele
- Superior customer service skills (in-person, by phone, or written communication) to build and foster relationships with our customers
- Ability to identify and maximize on sales opportunities (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
- Positively contribute to the overall company culture at HearCANADA and represent our values within the hearing centres, through client interactions, and community events
- Access to a vehicle and a valid driver's license is strongly preferred

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