Deskside Support Analyst

5 days ago

Calgary, Canada Charter Telecom Full time

**Position Title: Deskside Support Analyst**

**LOCATION**: Various Locations (Calgary, Edmonton, Burnaby, Vancouver, Victoria, Saskatoon, Winnipeg)

**Our Company**:
Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. We deliver solutions and expertise to help align the People, Process, and Technologies that allow our clients to achieve their possible. Forward, Together.

**Overview**:
**Qualifications and Experience**:

- Previous experience supporting migration/rollout projects and providing post-migration support would be a great asset.
- Experience providing end user support throughout the entire rollout process.
- Experience documenting and maintaining accurate records of the migration project, including progress reports, user feedback, and troubleshooting steps.
- Experience utilizing device management tools, such as Microsoft Endpoint Manager.
- Experience installing, configuring, and supporting network routers/switches/firewalls (Cisco, Meraki)
- Experience delivering User training sessions to familiarize employees with the new laptops and their features.
- Must be able to travel and provide on-site support at assigned locations.
- Excellent communication - written and verbal in English is required.
- Must be authorized to work in Canada.
- Education: active industry certifications, degree/diploma in networking/IT would be an asset.

**Job Types**: Full-time, Fixed term contract
Contract length: 1 month

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- End User technical Support: 6 years (preferred)
- Network: 4 years (preferred)
- migration/rollout projects: 2 years (preferred)

Work Location: In person

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