Manager, Quality and Risk Management

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

We are seeking a highly skilled individual to take on the role of Manager of Quality and Risk to join our dynamic team. Your objectives in this position will be to lead a highly skilled team to work closely with all leaders across Southlake to embed high reliability principles to advance patient safety, reduce harm through risk mitigation, champion the quintuple aim, and co-design with patients and families. You will have broad corporate accountabilities to ensure we are meeting legislatively accountabilities (e.g., ECFAA), advancing quality/safety, reducing harm and supporting better patient outcomes. Your leadership style will be agile, flexible and proactive with transparent and effective communication that fosters a just and solution focused culture. You will be responsible for developing, implementing, and overseeing privacy policies and risk management strategies to ensure compliance with regulatory requirements and protect patient confidentiality and sensitive information. This role will work closely with the Director of the Department, hospital leaders, directors, managers, staff, and external vendors (BLG, HIROC, etc).

**Qualifications**
- Bachelor’s degree in health administration, Business Administration, Health related discipline or relevant degree
- Master’s Degree in a related field is preferred
- Minimum five (5) years’ experience in a healthcare organization, preferably acute care with:

- Advanced knowledge in quality improvement, service design methodologies/tools and patient safety skills
- Leading accreditation in a large acute care setting
- Understanding of privacy in a healthcare environment, (e.g., knowledge with PHIPA, FIPPA, Hospital Act, Regulated Health Professions Act, and other legislation in a healthcare setting)
- Demonstrated ability to manage and implement multiple complex quality initiatives within established timeframes and targets
- Demonstrated experience in facilitation, collaboration and negotiation with multiple stakeholders and service providers
- Advanced knowledge of data management, statistical analysis and data visualization
- Certified Patient Safety Officer (CPSO) designation
- Models behavior that is aligned with the values of Southlake Regional Health Center.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
- Courage to think differently
**Closing Statement**

**_ Regular and reliable attendance is an expected requirement of this position._**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**

This position will have broad responsibilities including but not limited to
- Development of the Integrated Quality Management Framework and Patient Safety Plan
- Development of the Quality Improvement Plan in partnership with staff, physicians, patients and families
- Manage patient safety initiatives which include the critical and non-critical incident management process, safety walkabouts, new patient safety policies, analyzing tredns and implementing evidence-based approaches to improve patient safety.
- Identify, plan and assist in the execution of annual FMEA’s to reduce harm, mitigate risk and improve staff/patient experience.
- Analysis and trending of patient safety challenges, and outcomes of incident reviews.
- Developing key metrics and measuring progress and the evidence of impact related to corporate projects and being a key resource for the team to develop local metrics supporting clinical programs.
- Leading the organization in developing a high reliability framework, leveraging expert skills (e.g., Blackbelt Lean, Six Sigma) to develop the team and providing support/education to clinical program areas.
- Lead for the accreditation process for all of Southlake, ensuring that new stand