Shift Leader

5 days ago

Belleville, Canada Cleo Full time

**Join Our Family of Brands - Northern Reflections, Ricki’s & Cleo**

At **Northern Reflections, Ricki’s, and Cleo**, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the **Shift Leader** supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

**Key Responsibilities**:

- Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
- Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
- Deliver outstanding customer service by following our customer service program
- Drive customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
- Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
- Perform point of sale transactions quickly and accurately.
- Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
- Communicate clearly and professionally with customers and coworkers.
- Follow all company policies, procedures, and initiatives.
- Perform other duties as assigned to support overall store success.

**Experience & Qualifications**:

- Minimum 1-2 years of retail or customer service experience, preferably in a leadership or supervisory role
- Proven track record of achieving sales targets and driving team performance
- Strong interpersonal and communication skills with the ability to motivate and inspire a team
- Excellent customer service and selling skills
- Solid understanding of retail operations, including visual merchandising and loss prevention
- Strong organizational and time management skills; able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays

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