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Red Hill Toyota Is Hiring An Assistant Service

3 weeks ago

Hamilton, Canada Red Hill Toyota Full time

Are you a Service Advisor, Assistant Service Manager or Service Manager who would prefer to work where your contributions are valued financially and personally? If you are, then consider Red Hill Toyota. Red Hill Toyota is looking for an Assistant Service Manager to fill the role of our current Assistant Service Manager who has been promoted to the Service Manager position.

Red Hill Toyota is part of the Parkway Motors Hamilton dealer group, a family owned and operated company that has been serving the Greater Hamilton Area for over 40 years.

The Assistant Service Manager position is key to the continued growth of Red Hill Toyota and the Parkway Motors Hamilton Automotive Group. We know our success lies with our people and we foster and cultivate a culture that is safe, fun and encourages people to grow and succeed while providing our clients excellent customer service. A win for all

We Offer:

- Pay plan based on your experience, your results and the results of our whole team resulting in compensation of up to $80,000.
- Great company culture that you will help to maintain and develop
- Management’s open-door policy includes access to the President who encourages the sharing of ideas for success
- Benefits package which includes Health, Dental, Life and Long-Term Disability
- Opportunities for career advancement within the company
- Supportive Management Team

Core Responsibilities:

- A leader who enjoys training others and watching them succeed
- Daily huddles with advisors to identify and overcome any potential areas of concern
- A leader who can provide constructive feedback using analytics to show opportunities for improvement
- Generate and continually strive to increase labour sales through volume of transactions
- Ensure we are recognized as one of the top 3 in Service CSI results in Ontario
- Sharing fresh ideas for advertising and marketing, shop productivity, advisor productivity, increased client satisfaction and excellent relationships within Red Hill Toyota
- Responsible for all internal work for our new and used sales departments while acting as liaison between Service and Sales
- Write overflow client repair orders
- Work the Saturday rotation and provide vacation coverage
- Work closely with the Service Manager
- Work closely with the in house Service Department Call Center
- Minimum 5 years’ experience as Service Advisor, Assistant Service Manager, or Service Manager
- Proof of high client satisfaction achievement scores where you are currently employed
- Knowledge of benchmarks for evaluating a service department and Service Advisors
- Strong computer skills including excel and google docs
- Comfort in adapting to new Dealer Management Software if required
- Great time management skills
- Excellent communication skills with clients and co-workers
- Comfortable managing others
- Integrity
- Belief in a consistent walk around process
- A desire to step up and cover the full operations of a service department when the Service Manager is absent

Red Hill Toyota will provide accommodation in all parts of our recruitment process as required under the AODA. Please advise us in advance if you require any accommodation.

INHI