Supervisor - Reservation System

3 days ago

Montréal, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

***POSITION OVERVIEW**

The first function of the supervisor is to manage the operations of the CRS (Check-in & Reservation System) department. He oversees the cooperation of his team with internal and external customers and ensures the Check-in and Reservation Systems are functional and efficient.

**DUTIES AND RESPONSIBILITIES**
- Inform users of the planned updates by the different service providers and prepare contingency plans, if necessary;
- Project coordination for newly contracted products;
- Elaborate and maintain training manuals (reservations, DCS, IROPS, schedule creation);
- Constantly be aware of the different systems’ innovations and react accordingly;
- Coordinate schedule distributions to airport authorities and other world agencies;
- Coordinate communications with the different service providers; reservations system, myIDTravel, etc.;
- Participate in the upkeep of the departments supervisors’ qualifications;
- Develop and submit innovative solutions to problems identified by the users;
- Follow and document the market’s policy tendencies;
- Elaborate and maintain a staff training manual for the reservation system;
- Train company employees and handling company employees and their respective trainers;
- Establish an annual training schedule for the different departments;
- Work with the Pricing, Disitribution and E-Commerce Specialist to maintain passenger, cargo and charter tariffs;
- Maintain and update the department’s manual;
- Ensure the accuracy of the different network statistics;
- Prepare projects for Commercial Operations’ needs.
- Direct Supervision - 3 agents

***QUALIFICATIONS**
- Extensive knowledge of the ameliaRES reservation system (reservations, ticketing, DCS);
- Be familiar with OAG, ATPCO, the different GDSs (Sabre, Galileo and Amadeus) and airport authorities;
- Knowledge of Air Inuit’s operational and reservation policies;
- Knowledge of airline ticketing and different industry fares and tariffs;
- Be bilingual (French/English). The ability to speak Inuktitut would be an asset;
- Good knowledge of Word, Excel, PowerPoint and Office;
- Airport experience, an asset;
- Be pro-active in the search for solutions;
- Good communication and classroom teaching skills;
- Possess leadership abilities;
- Be available to travel to the north for training sessions;
- Possibility to travel outside the country for training sessions.

**REMUNERATION**

Air Inuit provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long term disability), 6% vacation, a retirement allocation program, access to reduced flight tariffs and various other innovative benefits and recognition opportunities.

The salary is determined according to the company’ compensation policy.

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