Director, Business Continuity

Job Profile Summary

Reporting to the AVP, this role will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for GF.

Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF Technology and Business Partners (when required) and across business segments. You will define, implement, maintain and optimize business continuity and disaster recovery processes and develop necessary metrics to assess performance, risk levels and potential areas requiring remediation, that will help Manulife eliminate resilience issues.

This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice of business continuity and disaster recovery management with related disciplines such as incident, change and problem management, crisis management and overall technology risk management.

Job Posting Description

**Join our Group Functions (GF) Technology Management Team**

Collaborating with the AVP, the Resiliency director will provide effective Business Continuity and Disaster Recovery coordination of planning and testing activities for North America and Asia GF assets. Additionally, the incumbent will be involved in supporting related risk governance and regulatory requirements. This position will establish strong interactive relationships and communication within GF and across business segments.

You will define, implement, maintain and optimize processes and develop metrics to assess performance, risk levels and potential areas requiring remediation.

This role also provides counsel and supports the Global Technology Service Management (GTSM) vision by integrating the practice with related disciplines such as incident, change and problem management, crisis management and overall technology risk management.

**How will you Contribute**:
**Strategic Leadership**:

- Supports design / supplement vision, strategy directive, and target operating model for Business Continuity nd Disaster Recovery program
- Demonstrates the best industry practices to design and generate momentum for optimized enterprise wide GF business continuity and disaster recovery management framework via collaborative partnerships and partner relationship management.
- Crisis Management.
- Collaborates with colleagues within GF to drive development, maintenance and testing of business continuity plans for GF North America.
- Collaborates with colleagues to drive development, maintenance and testing of data centre disaster recovery plans for GF North America and Asia.
- Regularly reviews, updates and implement global process requirements for disaster recovery and business continuity across the organization.
- Implements and updates metrics to review performance, risk and remediation associated with strategic objectives.
- Provides directional leadership and team mentorship / coaching to direct and larger teams in order to enable change.

**Initiatives and Portfolio**:

- Translates the GTSM and resiliency vision into portfolio of integrated strategic initiative(s) with targeted strategies/tactics.
- Develops strategic objective for the problem management field, formulates strategies and detailed roadmaps to move from current to target state vision in an integrated manner with other related disciplines. Obtains agreement from senior management on the implementation of strategy via the roadmap.
- Work across the various technology teams to identify areas of improvement leading to constant and improved state of readiness.
- Works with second line of defense to identify and adjust governance artifacts to reduce availability risk for the GF team.

**Leadership & People Development**:

- Models our six Values to drive the change required to transform GF team.
- Helps frame upskilling strategies in support of GF vision.
- Contributes to the enablement of workforce agility and improve talent management and skill development opportunities for employees.
- Set direction and vision for the team, coaching, and mentoring the team.
- Challenges, coaches, and enables team members to develop to their fullest and improve their contribution to their teams and organization.

**Skills and Experience**:

- Minimum of 10+ years of technology leadership experience in technical delivery in IT / Technology service delivery / disaster recovery / business continuity management space.
- Bachelor’s degree or equivalent experience in computer science, computer engineering, management of information systems.
- Experience managing third party risk with focus on technology third parties.
- Must be an industry leader with 5+ years of enterprise service management experience with demonstrable experience in developing and driving strategic and tactical plans in these domains.
- CBCP designation or equivalent experience preferred
- Demonst