Csr - Pre Travel (Coverage Inquiry Services)

2 weeks ago

Sherbrooke, Canada Global Excel Management Full time

Job Description: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a customer service representative, you will report to the Claims Assistance Team Leader. You will be responsible for answering inbound calls. The customer service representative is also responsible for Pre-Travel Inquiry calls only. Your role is to be an advocate for both the company and the client.

*
What are the main responsibilities?*
- Take inbound calls from clients;
- Take ownership of client complaints and advocate on behalf of both client and company;
- Explain the claims process to the customers;
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums;
- Remain calm during stressful situations.
**What skills and experience are we looking for?**
- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims;
- Excellent verbal and written communication skills (English and French), other languages are an asset;
- Customer Service oriented;
- Capacity to work with people in a fast-paced, team-based environment;
- Must exhibit strong communication skills and professionalism;
- Proficient computer skills (Microsoft Office, Internet etc.).
We offer you**:What does Global Excel offer you?**
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
- A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.
**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:
Location: 73 Queen Street, Sherbrooke, QC

  • Csr - Pre-travel Coverage Inquiry Services

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a customer service representative, you will report to the Coverage inquiry Services Team Leader. You will...

  • Csr - Pre-travel Coverage Inquiry Services

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a customer service representative, you will report to the Coverage inquiry Services Team Leader. You will...

  • Sherbrooke csr ca

    1 day ago

    Sherbrooke, Canada Global Excel Management Full time

    Job Description:Are you a person with empathy? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative (CSR), you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and...

  • Assistance Services Csr

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Customer Service Representative - Assistance Services 20.90$/h** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service...

  • Customer Service Representative claims Assistance

    7 days ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: Reporting to the Team Leader - Claims Assistance, the person is responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client. Some of the responsibilities: **What does your typical day look like?** - Take inbound calls from...

  • Coverage Assessor

    6 days ago

    Sherbrooke, Canada Global Excel Management Inc Full time

    Job Description Are you an expert in medical claims adjudication with a keen eye for policy interpretation? Do you have strong analytical skills and exceptional verbal and written communication? If so, we would love to meet you!As a Coverage Assessor, you will play a key role in reviewing medical claims, assessing eligibility, and ensuring policy compliance...

  • Customer Service Representative

    4 weeks ago

    Sherbrooke, Canada Global Excel Management Inc. Full time

    Job Description Bilingual Customer Service Representative - Assistance Services 22.05$/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer Service...

  • Customer Service Representative

    3 days ago

    Sherbrooke, Canada Global Excel Management Full time

    **Job Description**: **Bilingual Customer Service Representative - Assistance Services 22.56$/h** Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Bilingual Customer...

  • Customer Service Representative

    2 weeks ago

    Sherbrooke, Canada Global Excel Management Inc Full time

    Job Description Bilingual Customer Service Representative - Assistance Services 22.05$/hAre you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!As a Bilingual Customer Service...

  • Coverage Assessor- EN

    5 days ago

    Sherbrooke, Quebec, Canada Global Excel Management Inc. Full time $60,000 - $90,000 per year

    Job DescriptionAre you an expert in medical claims adjudication with a keen eye for policy interpretation? Do you have strong analytical skills and exceptional verbal and written communication? If so, we would love to meet youAs a Coverage Assessor, you will play a key role in reviewing medical claims, assessing eligibility, and ensuring policy compliance...