Customer Service Representative claims Assistance

2 days ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Reporting to the Team Leader - Claims Assistance, the person is responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client. Some of the responsibilities:
**What does your typical day look like?**
- Take inbound calls from clients
- Take ownership of client complaints and advocate on behalf of both client and company
- Claim openings for medical files (backend)
- Claim openings for non-medical files
- Assist clients in the claims process
- Addressing minor complaints-Follow up with other teams as required
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums
- Remain calm during stressful situations

**What skills and training do you need?**:

- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
- Excellent verbal and written communication skills (English and French), other languages are an asset
- Customer Service oriented
- Capacity to work with people in a fast-paced, team-based environment.
- Must exhibit strong communication skills and professionalism.
- Proficient computer skills (Microsoft Office, Internet etc.)

We offer you:

- Three weeks of vacation;
- An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment;
- A company wellness program that includes an onsite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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