Business Analysis Specialist

The ISS-BA is responsible for a full range of activities to ensure the operational effectiveness and excellence of all WPS business units as it relates to information technology and systems. They will work with internal and external stakeholders. In collaboration with the IT Manager - Business Analysis, Executives, Divisional Commanders, and/or Project Teams, the ISS-BA is responsible for development of business cases with justification, cost/benefit analysis, alternatives and recommendations.

The ISS-BA defines detailed systems requirements and project plans for information systems development and acquisition initiatives with of high impact, risk and complexity and often with an organizational-wide scope. They will analyze existing systems to define the root cause of the problem, identify area of improvements and develop or propose precise technological solutions to meet the business needs.

The ISS-BA will manage all aspects of information systems’ requirements and work closely with the stakeholders in addressing the business problem or opportunity. It will include the definition of the problem or opportunity, defining the functional and non-functional requirements, testing, training, implementation, and support. They will identify and document requirements via industry standard analysis techniques such as business process mapping, data flow modeling, workflow analysis, and functional decomposition analysis. The incumbent will elicit requirements through interviews, workshops, and/or existing systems’ documentation or procedures.

They may lead small projects. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment. The incumbent will be responsible for escalating any critical matters to an IT Manager and/or Divisional Commander, and will contribute to priorities setting and risk management.

**As a Business Analysis Specialist** **you will**:

- Lead and coordinate strategic and tactical WPS business units Information and Technology needs by eliciting, analyzing, designing, developing, implementing and evaluating, and providing technical solutions on specific WPS systems, functions or and projects to ensure the highest level of efficiency and integrity. Includes developing processes and standards, initiating and implementing functionality changes, enhancements, and support on a variety of diverse and complex systems and platforms.
- Provide strategic and operational support.
- Provide technical recommendations and testing.
- Provide training related materials and document all changes to WPS computer systems including processes, procedures, software and systems, and communicate this information to all Service members.
- Other related duties.

**Your education and qualifications include**:

- University Degree or a college diploma (2 years) in a related field (Computer Science, Business Management, Commerce, Arts with an appropriate emphasis in Business Management or Information Management).
- Certified Business Analysis Professional (CBAP®) or other certifications in Business Analysis or Project Management, an asset.
- Experience in analyzing and developing complex business processes and systems.
- Demonstrated experience and understanding of the project lifecycle, end-to-end.
- Experience in business process alignment, data flow modeling, workflow and functional decomposition techniques and analysis best practices.
- Experience in various business analysis techniques and tools, including but not limited to process mapping, use cases, data flow diagrams.
- Experience in developing a compeling business cases, including indentifying alternatives, cost and benefits assessment.
- Experience in using enterprise-wide requirements definition and management systems and methodologies, an asset ACE - Job Description.
- Thorough knowledge of Police forms/processes and relevance City Services, By-Laws and other relevant legislation.
- Working level knowledge of Police information systems architecture.
- Knowledge of current computer hardware and software.
- Proficient in the use of MS Office tools including, but not limited to MS project or Visio diagraming tool.
- Knowledge of database maintenance processes and security requirements.
- Ability to analyze and document complex business processes and systems.
- Ability to develop business cases, identify alternatives, perform cost/benefit analysis as well as risks.
- A proven track record in Software Development projects, understanding of the methodologies.
- Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis.
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and able to distinguish user requests from