Manager, Crossroads Hospice Thrift Store

We are seeking a motivated and organized individual to join our team as **Thrift Store Manager** to cover a maternity leave, with the potential for continued employment. The Manager is responsible for the overall operations, administration, and leadership of the Thrift Store, ensuring smooth day-to-day functioning, meeting revenue targets, and maintaining a positive, safe, and welcoming environment for staff, volunteers, donors, and customers.

**Work Schedule**

37.5 hours/week

**Duties and Responsibilities**

**Store Operations (50%)**
- Oversee daily operations, including opening/closing, phones, cash handling, and customer service.
- Ensure accurate sales transactions, daily cash-outs, petty cash, and bank deposits.
- Maintain a clean, safe, and well-organized store environment, front and back.
- Oversee donation intake, sorting, pricing, rotation, recycling, and merchandising.
- Monitor and report on monthly store finances; support budgeting and revenue growth.
- Coordinate with main office on marketing, advertising, promotions, and events.
- Maintain relationships with service providers (e.g., cleaning, maintenance).
- Stay current with local competitors and thrift industry trends.
- Regularly report to the CHS Executive Director and participate in strategic discussions about store operations and profitability.

**Volunteer & People Management (25%)**
- Lead and support a volunteer team that values diversity, inclusion, and cultural safety.
- Assist with volunteer recruitment, onboarding, training, scheduling, and supervision.
- Train volunteers in customer service, cash handling, store procedures, and merchandising.
- Provide day-to-day guidance and positive leadership for volunteers and staff.
- Handle performance concerns or issues in a fair, timely, and confidential manner.
- Promote an engaged and respectful volunteer culture grounded in communication and teamwork.

**Customer & Community Relations (25%)**
- Ensure a consistently friendly, welcoming, and professional customer service experience.
- Address customer inquiries and complaints promptly and respectfully.
- Promote the Thrift Store within the community (e.g., local businesses, schools, events).
- Act as an ambassador for CHS, modelling integrity, responsibility, and professionalism.
- Ensure compliance with all safety guidelines and take immediate action to resolve risks to staff, volunteers, customers, or the store.

**Required Skills and Experience**
- Minimum three years of recent retail or thrift store experience, with at least one year in a supervisory role (nonprofit experience an asset).
- Experience recruiting, training, and supporting volunteers.
- Strong leadership skills with integrity, teamwork, and cultural awareness.
- Excellent problem-solving, conflict resolution, and decision-making abilities.
- Proficient in MS Office, Outlook, social media (Facebook, Instagram); experience with donor management systems (e.g., DonorPerfect) and Canva an asset.
- Strong organizational and multitasking skills.
- Effective written and verbal communication skills.
- Flexible work schedule, including evenings and weekends as required.
- Valid BC Driver’s License and access to a reliable vehicle.
- Acceptable Criminal Record Check.
- An equivalent combination of training and experience will be considered.

**Competencies**
- Demonstrated commitment to diversity, equity, inclusion, and reconciliation.
- Ability to respect confidentiality and use discretion.
- Strong interpersonal and listening skills; able to encourage open dialogue.
- Self-awareness with the ability to navigate assumptions, values, and limitations.
- Passion for community engagement, client service, and nonprofit work.

**Working Conditions**
- Active work environment in a busy thrift store with frequent physical activity.
- Required to sit, stand, walk, bend, lift, stretch, and move for extended periods.
- Must be able to lift items over 20 lbs safely.
- Exposure to moving vehicles, recycling, and donation handling.
- Regular interaction with customers, donors, volunteers, and staff both in person and online.
- At times, may involve handling challenging situations, balanced with the rewarding opportunity of contributing to meaningful community work.

**To Apply**:
**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $28.61-$30.08 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Vision care

Work Location: In person