Customer Service Representative

2 days ago

SaintLaurent, Canada Waterwell Irrigation Full time

**OUR COMPANY**

WATERWELL IRRIGATION is the premier industry leader and one of the largest professional irrigation and landscape lighting companies servicing the greater Montreal area since 1985 with over 5000 satisfied customers.

Having been in business for 37 years, we are currently seeking a new member to join our family-oriented environment and grow their career with us. We offer lots of opportunity to advance as well as a varied benefits package.
- Bilingual, written and spoken
- Strong written and oral communication skills
- Phone skills
- Charismatic
- Accountable and responsible
- not easily discouraged
- Knowledgeable in MS-Office and Windows
- Flexible and multi-task oriented
- organizational and time management skills
- Detail and factually oriented
- Ability to work
- autonomously and in groups
- in stressful circumstances
- work days/evenings/weekends*
- Ability to manage difficult or emotional customer service situations; responds promptly to customer needs, showing empathy, understanding and compassion.
- Basic office skills such as data entry, filing, phones, special projects.
- A positive attitude and strong aptitude for learning.
- Equipped with an excellent sense of direction and knowledge of Montreal and Surrounding areas

**_A typical days' tasks include:_**
- Booking service appointments for our service crews
- Managing client files
- Managing our VIP and commercial clients
- Dispatching crews to service appointments, maintaining predicted arrival times and coordinating with those on site.
- Replying to customer inquiries
- Administrative support in the form of scheduling, research and office management (filing, coordinating special projects, relaying messages)
- Making outgoing calls to existing clientele to schedule appointments, arrange payments and obtain feedback.

**_Job Type:_**
- Full-time
- Salary: $18.00-$25.00 per hour
- $ 40 000 - 55 000 per year

**_Benefits:_**
- Family oriented environment
- Long term stability
- Subsidized medical and dental benefits after 3 months
- 1 week vacation during season
- 4 weeks vacation in December/January
- Room to advance
- Overtime pay
- RRSP contributions

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- On-site parking
- RRSP match

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: In person

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