Help Desk Technician

1 day ago

Montréal, Canada Alithya Full time

**Help Desk Technician** **:montreal
**Montreal, Quebec, Canada****:
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.
- Take your ambitions to the next level
- The incumbent provides level I and level II technical support functions and follow-up for the range of computer systems implemented in our client's corporate and grocery store environment.
- Take calls for level I support;
- Analyze and define the source of problems;
- Ensure level II interventions for corporate users and in stores;
- Document interventions in a support software;
- Communicate calls to suppliers if necessary;
- Refer level III cases to software or technical specialists;
- Follow up on interventions with stakeholders, customers, and suppliers;
- Maintain inventory of all types of Mini-Terminal devices and repairs;
- Initiate billing notification to the administrative department as needed (Mini-Terminals).
- When it just clicks

Does this sound like you?
- DEC in Computer Science or equivalent;
- Good knowledge of Windows and networking;
- Experience in technical support required;
- Organizational skills and autonomy;
- Excellent ability to work in a team;
- Good communication skills;
- Orientation towards quality work and service;
- Technical skills training;
- Time management;
- Resourcefulness;
- Quick and sustained learning;
- Problem-solving skills;
- Communication with teams in French and English. Level expected:

- French: 4/4
- English: 4/4
45205# LI-Hybrid
- Life at Alithya
- 37.5 hours per week;
- Opportunities to develop and grow your career;
- Work with diverse technologies, projects, clients and sectors;
- Spend your days in a creative and innovative environment;
- Share experience and knowledge as part of an agile and dynamic team;
- A great balance between work and personal life;
- Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
- Personal recognition of your important professional contributions;
- Great cultural diversity across our teams.

**Why join our team?**:
Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.

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