Help Desk Technician

4 days ago

Montréal, Canada Alithya Full time

**Help Desk Technician** **:montreal
**Montreal, Quebec, Canada****:
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.
- Take your ambitions to the next level

The incumbent will provide levels 1 and 2 technical support and follow-up on the range of computer systems implemented in our client’s corporate grocery store environment.
- Take calls for level 1 support;
- Analyze and define the source of problems;
- Provide level 2 interventions for corporate and store users;
- Document interventions in a support software;
- Transfer calls to suppliers, if necessary;
- Forward level 3 cases to software or technical specialists;
- Follow up on interventions with stakeholders, customers and suppliers;
- Maintain the inventory of computing equipment and repairs of all types of mini-terminal devices;
- Initiate billing notification to the administrative department, as required (mini-terminals).
- When it just clicks
- Does this sound like you?
- DEC in computer science or equivalent;
- Good knowledge of Windows and the network;
- Experience in technical support (required);
- Organization and autonomy;
- Strong ability to work in a team;
- Good communication skills;
- Availability to work on a rotating schedule, including evenings and weekends;
- Work/service oriented;
- Ability to learn technical aspects;
- Good time management;
- Resourcefulness;
- Ability to learn quickly;
- Problem solving oriented;
- Languages required:

- French: 4/4
- English: 4/4
46647 #LI-Remote
- Life at Alithya
- 37.5 hours per week;
- Opportunities to develop and grow your career;
- Work with diverse technologies, projects, clients and sectors;
- Spend your days in a creative and innovative environment;
- Share experience and knowledge as part of an agile and dynamic team;
- A great balance between work and personal life;
- Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
- Personal recognition of your important professional contributions;
- Great cultural diversity across our teams.

**Why join our team?**:
Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.

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