Library Clerk: Resource Sharing

Overview:
**Term: 2 years**

The Library Clerk: Resource Sharing has primary responsibility for providing outstanding client service at the Circulation desk (Porter) and the service desk (Davis), and in the Resource Sharing area.

**Responsibilities**:

- Provides outstanding client service in all interactions, including at physical and virtual service points where incumbents spend approximately 50% of their work week:

- Consistently practices a wide variety of client service skills, such as: patience; attentiveness; positive language; willingness to learn; and willingness to problem-solve on behalf of library patrons
- Embraces a collegial and collaborative outlook with staff in order to support one another in the provision of service
- Practices service standards that have been developed for their roles
- Processes the movement of print materials around the library system and with library patrons, and assists patrons in finding and accessing the resources they need
- Is alert for, and acts upon, opportunities to engage patrons more fully in the research process by directing them to appropriate experts and resources
- Provides a miscellany of related services, such as: registration of patrons; basic support for public-facing technology such as printers; processing of returned items
- Contributes to continuous improvement in the department by identifying and bringing forward issues, and by participating in working groups and committees
- Supports and advances the Library’s strategic directions to further the Library’s contribution to the campus Strategic Plan
- Works as part of the Resource Sharing team to assist in processing the daily workload
This includes delivery of materials to UWaterloo patrons as well receiving and returning of library materials that have arrived from the Ontario Council of University Libraries (OCUL) Omni consortium and from other national and international locations
- Using Omni and other software, the incumbent assesses and completes the daily workload. This includes, for example, pulling books from the stacks, scanning articles, and shipping of materials through on and off-campus delivery methods
- Accurately processes incoming materials in the interlibrary loan (ILL) software, assigns due dates and item details and ensures items are routed to the appropriate delivery/pickup location
- Accurately processes in the ILL software materials being shipped back to their home institutions, ensuring items are removed from patron accounts and marked appropriately in the system as being en route
- Thoroughly understands and applies Resource Sharing policies, guidelines and copyright regulations as necessary
- Runs reports and conducts thorough searches at both libraries for missing items. Processes these reports, communicating with other library staff and library patrons as appropriate, and maintains and reports statistics as part of the process
- Assists with scanning of theses and other material to a high quality standard, communicating at times with campus academic department contacts
- Works with Reserve staff to assist with the collection of materials for incoming Course Reserves requests:

- Scans and prepares accessible electronic files and pulls materials from the stacks
- Shares in the provision of core departmental and library activities:

- Documents and trains others in aspects of the incumbent duties as needed to ensure that appropriate levels of awareness are maintained throughout the organization
- Participates in providing back-up coverage for circulation desk supervisors in evenings and on weekends

Qualifications:

- High school graduate or equivalent education and experience.
- Basic MS Word
- Basic MS Excel
- Special Conditions:

- Moderate lifting and carrying of library materials is required
- Evening or weekend work may be required to cover an absence

Vaccination Requirement Statement:
Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

Equity Statement:

- The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

519-888-4567, ext. 45935
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