Pre-owned Sales Manager

**Pre-Owned Sales Manager - Elevate Your Career at** Downtown Toyota****

At Downtown Toyota, part of the innovative Downtown AutoGroup (DAG), we're not just selling new and pre-owned vehicles. We're a community of dedicated professionals who believe that every pre-owned Toyota should deliver the same excitement and prestige as a new one. Take a look at our unique approach and see for yourself

**Why we need you**:
You understand that a pre-owned Toyota is more than just a used car - it's a gateway to indulgence for many of our guests, and an opportunity to expand our Toyota family. You know how to build a pre-owned inventory that reflects the quality and diversity our guests expect. That's what we strive for every day. And that's where you come in.

Our vision at Downtown Toyota is to redefine the pre-owned car experience. To achieve this, we need an exceptional leader who can curate an outstanding inventory, guide our team in presenting these vehicles, and ensure that every pre-owned Toyota leaves our dealership meeting the highest standards. Someone who can blend a keen eye for value with an unwavering commitment to the Toyota brand promise.

Without you, we're just another used car department. With you, we're the premier destination for pre-owned Toyota vehicles, where every car tells a story of lasting quality.

**Here's what you'll be doing**:
You will be responsible for overseeing the day-to-day operations of the pre-owned vehicle department. This role involves managing a team of sales representatives, developing sales strategies, ensuring customer satisfaction, managing inventory, and achieving sales targets. The Pre-Owned Sales Manager will focus on optimizing pre-owned vehicle sales, maintaining profitability, and ensuring compliance with company policies and applicable regulations.

Your responsibilities will include:

- **Team Leadership and Development**:

- Lead, train, and motivate the pre-owned vehicle sales team to meet and exceed sales targets.
- Set clear performance expectations for the team and conduct regular performance reviews.
- Provide ongoing coaching, mentoring, and professional development opportunities.
- Ensure team adherence to the dealership's sales processes and policies.
- **Sales Strategy and Planning**:

- Develop and implement effective sales strategies to maximize pre-owned vehicle sales.
- Monitor local market trends and competitor activity to adjust sales strategies accordingly.
- Set monthly and annual sales targets for the department and work with the team to achieve them.
- Collaborate with the marketing team to develop promotional campaigns for pre-owned vehicles.
- **Inventory Management**:

- Manage the pre-owned vehicle inventory, including purchasing, appraising, and pricing vehicles.
- Ensure optimal inventory levels by managing trade-ins, auctions, and wholesale activities.
- Monitor the inventory turnover rate and ensure vehicles are priced competitively.
- Maintain an attractive and organized display of vehicles on the lot and online platforms.
- **Customer Relationship Management**:

- Ensure a high level of customer satisfaction by providing excellent service throughout the sales process.
- Handle escalated customer concerns and complaints in a professional and timely manner.
- Work with the sales team to follow up with customers after the sale to ensure satisfaction and foster repeat business.
- Develop and maintain strong relationships with local business partners and customers.
- **Financial Management**:

- Ensure the profitability of the pre-owned vehicle department by controlling costs, managing pricing strategies, and maximizing gross profit.
- Analyze sales performance and financial data to track progress towards targets and identify areas for improvement.
- Collaborate with the finance department to offer competitive financing and insurance options for customers.
- Work with the General Manager to prepare budgets and financial forecasts for the department.
- **Compliance and Reporting**:

- Ensure compliance with all federal, provincial, and local laws related to vehicle sales and financing.
- Maintain accurate and up-to-date records of vehicle sales, inventory, and customer interactions.
- Prepare and submit sales reports, inventory reports, and other required documentation to the General Sales Manager or General Manager.
- Ensure the dealership’s policies and procedures are adhered to by all members of the sales team.
- **Collaboration with Other Departments**:

- Work closely with the service, parts, and finance departments to ensure smooth operations across the dealership.
- Collaborate with the marketing department to promote the pre-owned inventory through various channels (online, in-person events, etc.).
- This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be aske