Lead Administrator

Eramosa Physiotherapy Associates (EPA) is a trusted, physiotherapist-owned network of 9 clinics across Southern Ontario. For over 25 years, we've provided evidence-based care through manual therapy and exercise, guided by our unique approach: _Your Path to Improved Health_. Our continued growth is a reflection of the dedication and passion of our exceptional team.

**Position Summary**
Are you a natural leader who thrives in a fast-paced, client-centered environment? We're looking for an experienced and highly organized Lead Clinic Administrator to manage day-to-day clinic operations, support a team of administrative staff, and ensure an exceptional client experience.

**Key Responsibilities**

Clinic Operations & Team Leadership
- Collaborate with the Clinic Director to align operations with clinic goals
- Lead, support, and coach administrative staff to ensure efficient workflows and high performance
- Foster a positive, professional clinic environment

Scheduling & Client Services
- Manage and coordinate schedules for 6+ practitioners
- Assist clients with completing forms and documentation
- Deliver exceptional customer service in person and over the phone

Billing & Financial Oversight
- Oversee insurance billing, receivables, and bank deposits
- Manage third-party billing, collections, and monthly reconciliations
- Generate custom reports to support decision-making

Inventory & Administration
- Maintain clinic inventory and order supplies as needed
- Ensure accurate data entry and compliance with privacy policies
- Monitor clinic performance metrics and identify areas for improvement

HR & Collaboration
- Participate in hiring, training, performance reviews, and admin development
- Collaborate with the Regional Trainer and other Clinic Leads to share best practices

**Qualifications**:

- Proven experience in office or clinic administration
- Strong leadership, organizational, and multitasking abilities
- Excellent communication and interpersonal skills
- Tech-savvy with proficiency in Microsoft Office and EMR systems
- Detail-oriented and process-driven
- Adaptable in an evolving clinical environment
- Experience in a physiotherapy or healthcare setting is an asset

**Opportunity for Career Advancement**
- Clinic Capacity Planning: Ensuring adequate clinical hours are scheduled to meet client demand
- Referral Source Development: Building strong relationships with local healthcare providers to drive steady assessment volume and support team growth
- Team Recruitment & Values Alignment: Hiring individuals who reflect EPA’s core values and commitment to care
- Performance Evaluation & Optimization: Tracking key metrics to ensure the delivery of high-quality, evidence-based physiotherapy

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person