Quality Analyst

2 weeks ago

Vancouver, Canada BGIS Full time

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The Quality Analyst is accountable for supporting the regional Quality Manager with his/her day-to-day quality and internal audit activities.

**KEY DUTIES & RESPONSIBILITIES**
- Assists the Quality Manager (QM) with his/her required tasks **_, _**incorporating both support of client quality monitoring activities and internal audit activities to achieve client and contract requirements;
- Provides support with the preparation and submission of quality deliverables;
- Provides support for the recording, tracking and closing of non-conformances;
- Provides support and guidance to the operational team with the incident reporting process;
- Provides support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
- Monitors operational data metrics to help identify opportunities for improvement within the Region and provides guidance and support on root cause analysis and on the design of robust action plans to improve quality activities;
- Coordinates and participates to client engagements;
- Supports the QM with the planning, execution and reporting of internal audits and provides audit and management reports in accordance with contractual requirements and the internal methodology;
- Provide support and guidance to the RP-1 operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
- Other quality and internal audit duties as assigned.

**KNOWLEDGE AND SKILLS**
- Knowledge of quality management systems and practices;
- Knowledge of internal audit and continuous improvement;
- Thorough understanding of business process optimization;
- Strong proficiency in MS Excel, PowerPoint and Word;
- Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
- Effective written and communication skills;
- Problem solving skills.

**EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS**
- **Minimum education**:Bachelor’s Degree

**JOB-RELATED EXPERIENCE**
- More than one year up to five years

**LOCATION**
- Vancouver (office is located on Thurlow Street, possibility of hybrid work)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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