Manager, Train Service

**POSITION**: Manager Train Service
**REPORTS TO**: Director, Transportation Services
**DEPARTMENT**: Rail Transportation
**LOCATION**: North Bay
**REFERENCE**: 100-96-26
**SALARY**: $120,224 - $141,440

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Manager, Train Service is a key leadership role within Ontario Northland’s Rail Division, responsible for overseeing daily mainline and yard operations to ensure safe and efficient service delivery. This position collaborates closely with internal departments to coordinate train movements and crew assignments, meeting the needs of both internal and external customers.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Ensure employee compliance with operating rules and practices through regular efficiency testing in accordance with current policies.
- Provide clear leadership by setting direction, establishing goals, and offering coaching and performance feedback through continuous monitoring.
- Oversee and participate in human resources functions including recruitment, training, performance management, employee investigations, disciplinary actions, and WSIB correspondence.
- Address employee concerns and resolve issues related to the collective agreement.
- Manage daily yard and train operations to maintain safety, operational efficiency, and high levels of customer service.
- Plan and coordinate yard and mainline switching operations to meet customer demands using available resources effectively.
- Improve car velocity by minimizing dwell time and optimizing car cycle times.
- Investigate accidents and incidents, prepare detailed reports, and collaborate with the Manager of Rules, Rail Safety, and Regulatory Affairs to recommend corrective or disciplinary actions.
- Respond to derailments and other emergencies, assuming the role of site commander when required.
- Serve as the primary point of contact for shippers and customers, fostering strong working relationships.
- Contribute to the design and modification of train services based on operational and customer requirements.
- Handle customer concerns and complaints with professionalism and urgency.
- Remain on-call 24/7, including nights and weekends, to support operational needs.
- Travel regularly throughout the assigned territory to oversee operations and support teams.

**REQUIREMENTS**:

- Secondary School Diploma or General Education Diploma (GED) required
- Qualified as a Conductor and Locomotive Engineer
- Valid Canadian Rail Operating Rules (CROR) certification
- Minimum of five (5) years of experience in rail operations
- Previous supervisory or management experience is preferred
- Proven leadership abilities and strong customer service orientation
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Self-motivated and capable of working independently with mínimal supervision
- Adaptable to rapidly changing situations and able to perform effectively under pressure
- Strong team player with the ability to motivate and lead others toward achieving objectives
- Results-driven with excellent organizational and prioritization skills
- Must meet all Transport Canada medical fitness requirements for Safety Critical Positions
- Familiarity with the Ontario Northland geographic territory is an asset
- Valid driver’s license and willingness to travel as required
- Excellent verbal and written communication skills

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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