Customer Care Representative

2 weeks ago

London, Canada Speedy Transport Group Inc, Full time

**Position Summary**:
We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our London terminal.

**Hours**: Monday to Friday Day Shift

**Position Responsibilities**:

- Carry out administrative activities associated with manifesting for various loads.
- Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
- Research and follow up on customer problems and respond to questions.
- Obtain information from the customer to perform a requested task.
- Tracing and producing P.O.D.'s for customers.
- Calling customers to confirm delivery on unsigned bills.
- Answering customer pick-up calls.

**Qualifications and Skills**
- Knowledge of Customs paperwork considered an asset.
- Previous experience within the transportation industry preferred.
- Must be proficient with Microsoft Office.
- Ability to work and learn in fast-paced environment.
- Ability to work effectively, efficiently, and courteously with other staff.
- Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.

**What does Speedy Transport have to offer?**
- **_Benefits_**:

- **_RRSP's + Company Matching_**:

- **_Profit Sharing Program_**:

- **_Family Oriented Culture_**:

- **_Opportunity for Growth_**:

- **_+ more_**

**Job Types**: Full-time, Permanent

**Salary**: $33,280.00-$37,440.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: One location

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