Grs Implementation Lead

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Group Retirement Services Implementation Project Lead is accountable for the accurate and timely installation of new clients, and major revisions to existing clients. They are responsible for managing all components of their assigned projects, working in partnership with our clients, Advisors, Consultants, Business Development, and all internal stakeholders to deliver quality business solutions.

Main Accountabilities:

- Define quality business solutions, using standard offerings and service capabilities
- Define plan structures and map all client requirements
- Create and maintain project plans and timelines that clearly outline task assignments/ownership, deliverables and targets allowing for coordinated execution and control
- Proactively manage project changes, risks, issues and actions
- Manage client, Advisor and Consultant relationships to ensure project delivery expectations are specified and met
- Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)
- Work with multi-site project teams
- Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
- Represent Implementation at finalist presentations

Competencies:

- Sound knowledge of project management techniques, tools and methodologies
- Proven experience leading and managing projects
- Excellent problem solving and decision making skills
- Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
- Solid understanding of Group Retirement Services and administrative practices
- Strong interpersonal and communication skills (written and verbal)
- Customer focus
- Proven ability to develop and nurture relationships, both internal and external
- Positive, energetic attitude at all times
- Ability to travel, if needed (must have access to a car)
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

Assets:

- PMP certification or equivalent
- Previous experience in Group Retirement Services Operations and/or Sales & Service environment

Notes / Unique Requirements:

- Ability to manage a flexible work schedule
- Overtime may be required to meet project deadlines

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
78,000/78 000 - 128,000/128 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
25/06/2025