Customer Experience Center Representative

Customer Experience Center Representative (Temporary) page is loaded## Customer Experience Center Representative (Temporary)locations: Edmonton, AB - 118 Ave.time type: Full timeposted on: Posted Todayjob requisition id: R10082034The Customer Experience Center Representative contributes to Specialty Gas and Medical gas Sales objectives by servicing existing accounts to meet or exceed customer’s expectations, by identifying new sales opportunities, and by performing Specialty Gas and Medical gas ordering; while promoting Air Liquide’s safety and quality practices.*At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.*Recruiter: Deepika Chawla / deepika.chawla@airliquide.com / 780-239-7391* Converts inquiries into sales by answering inbound telephone calls or via emails; taking and inputting orders; explaining the advantages of new and existing products and services; and promoting product lines by suggesting related products.* Answers all Specialty gas Medical gas and clinical calls that are filtered through the Customer Service call center application.* Provides Customer Service by identifying and understanding the customer’s needs.* Receives customer complaints; reporting incidents that involve clients and adverse events, following the incident reporting process.* Provides solutions and involves sales representatives or technical teams when required.* Maintains customer relations by following-up to ensure customer’s expectations or requirements were met or exceeded.* Actively participates in continuously, regimented biweekly training on new and existing Specialty Gas and Medical/clinical products in order to stay current and informed on all customer inquiries, problems and orders.* Ensures that all calls and orders are placed on time as per cut off schedules based on a provincial time shift and are accurately maintained.* Compiles and completes Fax, EDI and emailed orders making sure they’re processed and confirmed for customers accurately and on a timely basis.* Support logistics and communicate accordingly with customers.* Answers product specifications and operational safety questions.* Issues return authorizations on clinical products; supports distribution and communicates accordingly with customers.* Required to work in accordance with a maintained schedule respecting national coverage.* Prepares quotations for sales reps and customers for all gas and clinical products as required* Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs and complaints. (Delivery disputes, ETA’s, pricing disputes, new product request, New account request, change of address)* Initiate credit requests as per process when a billing error is identified.* Other duties as required## /_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_/_## * High School Diploma or College certificate* Equivalent combination of education and experience in customer service Exposure to sales and experience interacting with sales personnel preferred.* Proficient in Google Enterprise.* Knowledge of computer operating systems (specifically order entry components) would be an asset.* 2- 3 years of experience in Customer Service**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** ******We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this
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