Master Data Analyst

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY

The Master Data Analyst will be responsible for resolving orders related queries while maintaining a high-level of inventory accuracy and service through a detailed investigation and analysis of customer order discrepancies and service metrics.

This role promotes operational problems resolution, identifying root causes and driving process initiatives/improvements across the teams.
- Investigates and escalates root causes for inventory discrepancies, customer delays, and quality issues. Formulates recommendations and action plans with the objective of achieving and driving customer excellence across teams.
- Investigates inventory variances, adjusts inventory records, and work with operations to implement corrective actions.
- Coordinates control of damaged and defective product and customer claims, ensuring any inventory changes are accounted for and properly processed to the expectations of the customer.
- Provides feedback and where necessary, reports to management regarding operational accuracy from the results of inbound and outbound audits, inventory counts, product handling, and system related user errors.
- Monitors KPIs regarding accuracy and integrity of Inventory transactions; and provide feedback to Operations where necessary.
- Produce and analyse daily/weekly and monthly, and post-mortem reports and present the outcomes to the management/client.
- Develop presentations for stakeholders and management, summarizing key findings and areas of opportunity
- Provides communication and suggests inventory and product handling process related improvements.
- Creates and maintains up to-date logs of queries from Customer service teams.

KPI Management
- Work closely with warehouse operations
- Track related data, analyze and summarize results
- Prepare weekly/monthly KPI reports
- Identify opportunities for improvement and promote their adoption

Productivity Management
- Analyze and summarize results, measure against productivity standards
- Analyze root causes of business problems and recommend corrective action
- Monitor productivity performance and time report to operations team and management
- Monitor business performances regularly and generate performance reports to management

Master Data
- Review and update warehouse maps.
- Review and update Product/’s attributes
- Review and update client customer ship to/’s and attributes
- Co-ordinate product movement, warehouse slotting changes and product rotation process.
- Work with key personnel to effectively implement process improvements to operational procedures in an effort to proactively optimize overall location and item level accuracy and maintain the highest possible productivity levels.
- Participate in special projects as assigned to support business strategies.

EDUCATION AND JOB KNOWLEDGDE
- Diploma in data/business/quantitative analysis
- Minimum 2 years hands on experience in data analysing preferably in a distribution/retail environment

CORE COMPETENCIES
- Customer-centric, close attention-to-detail, as you insist on the highest standards.
- Excellent communication skills both written and verbal in English.
- Outstanding analytical & mathematical skills.
- Strong analytical, data evaluation, problem-solving, presentation skills.
- Ability to translate data analysis into frameworks and action plans and lead execution. Capable of influence team members and drive a data-driven approach to make decisions.
- Excellent Excel skills, you can gather data and make quantitative-based solutions
- Problem solving skills with the ability to seek alternative solutions.
- Ability to adapt to changes quickly, as well as work under time pressures.
- Ability to be flexible in daily work assignments and work independently and as a part of a team.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.